Review Time
Ive never experienced such an awful car wash. My windows and screens are all smeary.
Most of my car has not been hoovered.
Staff was rude and arrogant.
Worst car wash ive ever experienced
Fuming I spent 35 pound on it
Complete disappointment! I have booked the premium package several times before with my year-old vehicle. Today, I was informed that despite having already paid for the package, there would be an additional charge of £30 on top of the £45 already settled due to 'mud on plastics and pet hair'... While I understand the car needed some vacuuming, it was no worse than an average vehicle with two kids and has been serviced by the same company multiple times without any issues in under an hour. Charging £75 for this is absurd, and I can't see the company sustaining a good client base with such unreasonable pricing.
Disappointing experience at the Stratford location. The service was lacking, and I felt pressured into purchasing the pricier package, yet my car still wasn't cleaned properly. There were also questionable practices involving unofficial "discounts" and a request to split payment between cash and card. I arrived to clean a car that had been soiled by birds. I was quoted £30 for a basic wash and £50 for a "highly recommended" option that promised to remove stains and include waxing. Unsure, I was offered a "discount" of £10, which I accepted. When I attempted to pay with my card due to insufficient cash, I was asked to split the payment, which seemed odd. Ultimately, I paid with my card. Upon returning, the car looked cleaner, but there were still many visible stains on the roof and other areas. When I pointed this out, expecting a thorough clean for the price I paid, the staff member argued that removing the stains without damaging the car was impossible and reminded me of the "discount" I received. I managed to remove some stains with just my finger. Eventually, the staff member reluctantly gave the roof a quick wipe, which only partially addressed the remaining stains.
Summary: Stratford location. Extremely poor service, felt pressured to purchase a pricier package, yet the car remained dirty. Additionally, questionable practices such as unofficial "discounts" and requesting partial cash payment. I arrived with a dirty car needing a wash. Quoted £30 for a basic wash, £50 for a "highly recommended" option that promised to remove stains and include waxing. Although hesitant, I accepted a £10 "discount" offered by the staff. When I requested to pay by card instead of cash, I was asked for a split payment, which struck me as odd. When I returned, the car looked cleaner but still had numerous visible stains. Upon raising my concern, I was met with resistance, with the staff member claiming it was impossible to remove the stains without damaging the paint. However, I easily wiped off some stains with my finger. Eventually, the staff begrudgingly attempted to clean the roof, but only managed a mediocre job.
I visited the location at Westfield Stratford today and left feeling quite disappointed, making it unlikely I’ll return. Since I work nearby, I left my car for several hours. Upon arrival, I was greeted politely and confirmed my online booking. However, when I returned, the staff member was on a FaceTime call, which felt more important than assisting me. After inspecting my car, I noticed several areas had been neglected during the cleaning. When I pointed this out, I was told that another staff member had handled the interior. The staff member reluctantly grabbed a cloth and carelessly dropped it on the floor, raising concerns about potential scratches on my car. Overall, the lack of care for customer vehicles was evident, and given the nearly £100 I spent, this was far below my expectations.
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We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.
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