Review Time
I ordered flowers and candle for my mother’s birthday while I’m overseas in US, selected the 6pm-10pm delivery window. The smart driver delivered the package to another house (no idea how can you mistake the house and not even call the contact number to verify), I found out that the order was misplaced and contacted the company again so they tried reaching out to the driver but couldn’t get in touch with him apparently because they had a “system glitch” according to their customer support. They organized another package but it wasn’t delivered until 12:30 after midnight !!! My mother’s birthday and surprise was completely ruined because of this company’s unprofessional staff and lack of coordination. A very special day ruined due to their horrible service. I requested a full refund, they said they let the team know and will get back to me in the next morning, the day came and then said they’re waiting for the manager to come at 11 am (Mr Veneet), then they said they’re going to refund the delivery fee 49 AED, or if I wanted the full refund I had to return the gift intact, they had the audacity to ask for the birthday gift to be returned but apparently neither this manager nor the company has the culture of customer service or satisfaction, they made a huge mistake and didn’t even own it properly. My advice to everyone who is looking for a gift to someone, GO ELSEWHERE, and save yourself the struggle.
I ordered flowers and candle for my mother’s birthday while I’m overseas in US, selected the 6pm-10pm delivery window. The smart driver delivered the package to another house (no idea how can you mistake the house and not even call the contact number to verify), I found out that the order was misplaced and contacted the company again so they tried reaching out to the driver but couldn’t get in touch with him apparently because they had a “system glitch” according to their customer support. They organized another package but it wasn’t delivered until 12:30 after midnight !!! My mother’s birthday and surprise was completely ruined because of this company’s unprofessional staff and lack of coordination. A very special day ruined due to their horrible service. I requested a full refund, they said they let the team know and will get back to me in the next morning, the day came and then said they’re waiting for the manager to come at 11 am (Mr Veneet), then they said they’re going to refund the delivery fee 49 AED, or if I wanted the full refund I had to return the gift intact, they had the audacity to ask for the birthday gift to be returned but apparently neither this manager nor the company has the culture of customer service or satisfaction, they made a huge mistake and didn’t even own it properly. My advice to everyone who is looking for a gift to someone, GO ELSEWHERE, and save yourself the struggle.
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Buy Any Flowers- Gifting is a heartfelt gesture that makes occasions memorable and fills love in relationships. It allows the sender to convey heartfelt emotions for the recipient in the most unique and thoughtful manner. Buy Any Flowers is a popular gift portal and online flower shop in the UAE that believes in adding fun to celebrations and bringing people closer with their fabulous range of gifts, such as flowers, cakes, plants, chocolates, combos, personalised gifts and much more. No matter what the occasion is or what kind of relationship you share with the recipient, we believe in helping our customers choose the best gifts for their loved ones that they can cherish forever with a grin on their face.See more
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