Review Time
The rollator itself is fantastic; I've had it for over six months and love it. However, the accessories leave much to be desired. Getting it into the cover for transport is a struggle, and the backrest is cumbersome to attach. The cup holder also doesn't secure well over rough terrain, leading to spills. If the accessories were improved, this would be an exceptional product.
I needed a light walker for ease of getting it in and out of the car. The Acre Carbon Light is the answer. Its weight of 10 pounds is so much better for me. Also, although I didn't buy it for style it sure has prompted a lot of positive comments. People often say it looks modern and stream-lined and easy to use. In Canada, it was quite a bit more expensive than the American model but worth every dollar. I congratulate the designers for creating a very accessible walker.
I can say with confidence that the byacre pioneer rollator is absolutely NOT fit for purpose having had mine fully replaced for brand new THREE times due to it breaking. The first one I got, after just a few months of use, the handle fell off and was not repairable as they don't use standard rivets. Thankfully I had purchased from a very good retailer, not direct from byacre, who took the walker back and replaced it when they also couldn't repair it. The second, identical but brand new rollator catastrophically failed me after six months when I was out walking and the front wheel fell off. This was very dangerous, for obvious reasons, I use a walker because I am liable to falling, being out on my own when this happened was a scary experience, I had to call someone to come and pick me up as I was stranded and unable to walk. Yet again the retailer couldn't repair it because they don't use standard fittings so they kindly replaced the walker for me with a brand new one. The third time was the final straw though, I am in complete dismay that this has happened to me three times. Earlier today, just over six months on from the last replacement, whilst using the walker the bracket which holds the right side panel on just fell off whilst I was using it and the entire thing collapsed, leading me, yet again, to fall and once again stranded. The welding that holds the parts such as wheels, side brackets etc are extremely poorly welded on. Each time my walker broke it didn't snap, it wasn't forced or bumped, I didn't apply extra pressure, the welding simply came apart like it was never welded together properly in the first place. There has been no user misuse, I'm not over the recommended weight, this walker is simply not fit for purpose. Please don't buy it if you are frail and falling over could be a risk for you. Adding to this, like many others I have found the brakes to be fairly useless and the handles slip down. I also agree that the accessories are poorly designed, whilst everything looks good nothing quite lasts or fits together properly - the bags are supposed to hang on for dear life on a tiny thread of elastic. I will finally be swapping it this time for a different and more durable brand. It's a real shame as I chose the byacre for its good looks and light weight which seem to be it's main selling point. It does look good, I can't deny that, but that seems to have come at the cost of genuine quality and safety. *I just want to add that I reached out to ByAcre about this issue and the response I got was basically 'You didn't buy it from us so not our problem'. No apology. I think that says it all. STEER CLEAR. *2/11/26 In response to byAcres response below the last two frames I had were the 'new and Improved model' with the newer accessories. The breaks were more dangerous than the first. I have photos. I also intentionally didn't say anywhere in my review where I bought my rollator from to protect my identity, disclosing this in your response is a breach of GDPR.
This is the best, the lightest walker in the World.I value highly its modern design, quality, lightweight materials, perfect made and outstanding, simple beauty.I’m using it since it became available on the market.Having the best experiences with walker itself and customer service support, especially Ulla, who assisted me with my first purchases.Her extraordinary kindness and professionalism, made my experiences unique and beautiful, in the most difficult time of my life.Its lightweight design, unique compact shape with flexible wheels helping me walking naturally without effort.Thanks to this walker I’m able to walk independently and feel beautiful again.It’s always with me.It’s my BEST FRIEND.
The product is effective and works great when it is not falling apart. The bolts have fallen out over ten times at different points on the structure in the less than a year we have owned it. It has failed at the seat locking mechanism 3 times, at all FOUR BOTTOM STRUCTURE BOLTS AND ONCE AT THE UPPER STRUCTURE NUT AND BOLT. This causes a terrible situation where my wife has fallen several times and lost mobility without her walker many more as a result of the poor workmanship/design related to these fasteners. It is very disappointing that such a well designed product does not have the final requirements to be a top notch functional item for the market. We love the design, but can not tolerate the poor workmanship.
The roller I received was broken and they would not accept a return. I was able to zip tie the roller so that I could use it however, there are many things wrong with it. I don’t like that the seat does not adjust. The brakes do not hold the roller in place. And the wheels are so large they get caught on things when trying to turn. For the price, I do not recommend this roller.
Being an Aerospace engineer I am a big fan of advanced materials and byAcre fits the bill. However I am an IBM patient and the walker as designed is not usable as the front wheels have rotational freedom and braking system needs to be opposite to the current- activate to roll & release to stop. A kit to make these changes would be great for us IBM patients.
I am 72 years old. For about 26 years, I have been suffering from spinocerebellar ataxia type 2 (SCA 2), which I inherited from my father. For about 15 years, I pretended nothing was wrong, but then I had to face up to it. It is a spinocerebellar disease, mainly affecting the cerebellum (balance and coordination) and the spinal pathways (muscle strength). I managed with Nordic walking poles until I had a bad fall. I realized that I needed a rollator if I wanted to remain independent (I am a movie lover, and I have no problem driving when seated). But which rollator? I saw some around, but they were ugly and heavy, too ugly and too heavy. Until I saw the Carbon Ultralight Rollator by byACRE: lightweight (about 4 kg), foldable, beautiful (it looked like a swan). I've been using it for two years and I'm proud of my bright red one. The first few times I was a little embarrassed, but now that I've been using it for two years, I thank byACRE for adding precious time to my independence.
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byACRE is a Danish producer of stylish, modern rollators. Designed for an active life. Carbon Ultralight & Scandinavian Butler.
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