Name: byojet.com
Telephone: +61283571165
Rating: 4.0

Xiaohan Min Guest

BYO35181794 35181794 BYO35145407 35145407 Those are my reference numbers. I have applied my refund

BYO35181794
35181794

BYO35145407
35145407
Those are my reference numbers. I have applied my refund due my wife's medical issues, and I am still waiting the reply. I have received NOTHING SO FAR, NOT EVEN AN EMAIL TO REASSURE ME!

My tickets flight date is in a week now but I have not heard anything regards my refunding! I paid extra to the refundable tickets and the total value is 2800NZ Dollars!

I feel that my hard earned money is being stolen !

I will pray for this poor-performed company but please respond to my refunding process !!!

Date of experience: Feb 24, 2026

Huss Absawi Guest

1 week ago

I am currently at the airport and the airline is telling me that there is no baggage allowance attac

I am currently at the airport and the airline is telling me that there is no baggage allowance attached to my booking, despite my email confirmation from BYO clearly stating that 25kg of baggage is included.
I have attempted to contact BYO multiple times from the airport, however the calls are being placed on hold and when they are answered, I am told that you cannot hear me and the call is disconnected. This has happened repeatedly.
This is extremely concerning and unprofessional, especially as I am now being forced to resolve this at the airport under time pressure. After looking into it further, I can see that this is not the first time this issue has happened to customers.

Date of experience: Feb 21, 2026

MS Guest

2 months ago

Very Disappointed

I purchased tickets for my entire family with reserved seating. After the schedule changed, it took a long time for the company to send updated itineraries, and they ultimately did not provide the reserved seats or respond to my inquiries. The customer support was ineffective. I cannot recommend them.

Date of experience: Dec 22, 2025

TheAngelgame16 Guest

2 months ago

Frustrating Experience

I bought tickets for my entire family with reserved seating. After schedule changes, it took a long time for the company to send updated itineraries, and they ultimately did not provide the reserved seats or respond to my inquiries. The customer service was unhelpful. I do not recommend them.

Date of experience: Dec 22, 2025

Multumit75 Guest

2 months ago

Simple Booking Process

Great prices available.

Date of experience: Dec 18, 2025

Curtis Hughes Guest

2 months ago

Room for Improvement

The price was reasonable. However, the ticket terms were not clearly stated. Charging a surcharge for credit card payments is not ideal.

Date of experience: Dec 16, 2025

Veronica Baker Guest

2 months ago

Quick and Friendly Support

The response was friendly and very quick.

Date of experience: Dec 15, 2025

Kurt Long Guest

2 months ago

Wonderful Experience

I had a wonderful experience. I had never used the service before, but I was pleasantly surprised. It was easy, straightforward, and everything was delivered as promised, saving us money.

Date of experience: Dec 10, 2025

Kira Wilson Guest

3 months ago

Trustworthy Service

For the best price.

Date of experience: Dec 01, 2025

pmatteo0367 Guest

3 months ago

Simple and Straightforward

The booking was straightforward and simple for an international multi-city flight. The airline issued the tickets within a few hours, and we were able to log onto their site to finalize meal and seat reservations.