Review Time
Our home owners insurance claim rep Tracy Leach was professional, responsive, and easy to work with throughout the process.Tracy communicated clearly with us and with our general contractor. She helped keep everything moving smoothly, and our claim was handled efficiently. Tracy's attention to detail and follow-through made a stressful situation much easier to navigate. We’re very grateful for the care and support we received!
I went to log in and print out my insurance card, only to find that the digital portal denied me access and said my account was canceled. Ended up selling my car and moving on, only to find out that they continued to charge me. I tried to contact them when I realized, only to have them shut down due to technical difficulties for weeks. Finally reached them, only to find out that they cannot do anything to help. As a company that is supposed to help those who do the most for our communities, I am appalled by the lack of care and attempted shifting of blame and responsibility away from them and onto the insurance holder to figure out why it showed it was canceled.
I have been very impressed with California's honesty! In businesses, this is a very rare commodity. They did not try to upsell me. They (years ago) told me that the insurance I had with another company was actually better for me at that time. This alone sold me that if I ever needed them, they would be my pick. When that other company dropped me for homeowner's insurance, CC was the first company I called. After checking other companies, I realized that CC was best for me. They accepted me and I couldn't be happier!
I have been with California Casualty for around 30 years! I’ve always had great service through a variety of vehicles and family members. I’m grateful that I’ve been able to cross worrying about car and home insurance off my list! Amazing customer service and claims support!
I wish there was an option to give zero rating. I can't believe that I have to go through such shit show with this insurance (home insurance). Every person I came across was just horrible experience. Beginning January 2025, my neighbor's water tank leaked and destroyed my property. Luckily neighbor's insurance took full responsibility and quite honestly I was really impressed how efficient and knowledge AAA adjuster was. Hope CC had such people working for them. My adjuster, her supervisor, and the subrogation lady such horrible people to deal with. I would highly recommend all CC customers to stay away from them. Matter of fact I wouldn't even recommend CC to anyone now. CC says we value our customer's, well that's a lie. I have to constantly call CC and AAA to speed up the process so my property can get fixed. I lost count on how many times I had to email and call my adjuster at CC to get status update. Was ignored for days before someone reached out to me. The carpeting in both my rooms were destroyed, including the dry wall. Carpeting was the same all through out my condo. That carpet is no longer made need less the say the color was not there either. CC confirmed this as well. Funny thing is CC saying they only going to pay for damage done in my bedrooms. I told them this doesn't make any sense, I can't have two different style of carpeting in my condo based on their logic. I was told it's their policy. AAA adjuster was surprised to hear that. It actually sounded hilarious CC has dumb policy like this. AAA adjuster had to call CC to let them know again that all charges are AAA's responsibility. AAA even told CC that the client will need to change the entire carpeting now since it was continuous carpeting through out the condo. AAA had to send me a separate check to cover the remainder cost coz CC was not doing their job right and basically wasn't willing to help. It's not like CC was paying this from their pocket. It's almost June now and am still trying to get my deductible refunded. AAA has said they paying off my deductible but as usual CC has issues and is just dragging this out. I can't believe I had to go through this shit show with CC. I'm the victim here. The other insurance acknowledged that has been very understandable. They took full financial responsibility, I'm just shocked that my insurance will give me such hard times.
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