Review Time
Warning: Avoid Scotiabank’s mortgage job loss insurance. After paying for coverage, I lost my job in April 2025 and spent an entire month jumping through hoops because they lack a basic online claims portal. They drip-feed requests for forms, wait a week to respond, and ignore secure messages. In the end, they denied my claim because the job loss occurred within 90 days of signing. They are happy to take your money, but when you actually need the protection you paid for, they hide behind fine-print exclusions and a snail-paced process. Extremely disappointed. (Also I am aware I'm posting this in 2026 since I had money to pay the mortgage up until recently and decided to file a claim)
Like an American healthcare company, they'll do anything to get out of a claim. Purposely poor service, they hope you'll expire so they can pay their shareholders a bonus.
Pay extra for a competitor
We were with Great West for years with no problems, now that it is Canada Life they won't pay for anything to do with dental They said I have one aleady? if they looked it my mouth I clearly do not have one. I didget one on the top YEARS ago and they are thinking it's the same and it's not! Our dentist is frustrated with dealing with them and we have now called 4 times with zero outcome. We pay a lot of money for dental and this is not right. Get some staff that know about dental, that would surely help!!
If I could give less than 1 star I would. Totally incompetent Canadian healthcare provider. They are not fit to use the word "Canada" in their title. It should say "third world" instead. My husband had a workplace injury and they will not even direct bill the company he is using for treatment. Totally disgusting outsourced company. NO one even speaks proper English!
My husband set up insurance through 'Canada Life" on his line of credit to ensure if anything was ever to happen that I would not be held responsible to pay it off. My husband passed away 1 year ago Jan 6 2025 from a heart attack. I am left having to make monthly payments because this company told me that unless they have proof that my husband any ongoing issues with his health when he signed there papers, that it was void. If my husband had have been told about this before signing there contract, I know for a fact he would never had signed it in the first place!
Problems with dry eyes for the past 6 months. Had to go to the optometrist urgently 2 times and not a single visit was covered. Visits weren't a big amount (75$ each).Joke of a company but i'm stuck with them through my employer. 0/10 would not recommend.
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An international life insurance company. Corporate information plus access to various national sites. A subsidiary of Great-West LifeCo, Inc.
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