Review Time
The ambience, the music, the staff were all truly amazing. My husband and I were celebrating our anniversary. This concert was the start of our night. Couldn’t have picked a better way to start! The music and musicians are top notch! Definitely recommend!
This experience was a heavily marketed flop with very strict refund or rescheduling options if there was were issues with your purchased ticket. This was a $100 experience so right off the bat. Do fairly expensive for the typical candle lit concert goer. On top of that the FAQ list was paragraphs long and think to find these answered were embedded in the emailed ticket confirmation. Due to this it was unclear or not easily visible for someone unfamiliar with the process of these types of events. In the FAQ it shared a required 45 min early arrival time, a no-refund policy, a no reschedule policy and a no-ticket exchange policy. It states no late even by 1 minute admittance is allowed. Adding more to this strict list the address included on my ticket link was incorrect. The email confirmation contained the incorrect address visible but when pressing the FAQ link the correct and full address was visible. Overall this experience was heavily marketed towards me but it receives a low star due to the confusion of getting the correct information for this pop-up event as well as the very strict rules for attendance. If you really want to go read the rules carefully the night before and give yourself about an hour to avoid the no-admittance policy. I could tell that this event had some issues with guest because there was about 10-20 open seats for the event and then the door closing on people walking towards the event… it was just not cool Be aware before buying unique experience but a bit expensive and strict for a (supposed to be) joyful and stress free experience
Ive been to hundreds of memorable classical concerts worldwide. This was dull and forgettable. I left half way through before hypothermia set in.Firstly don't be seduced by the candles, they are plastic. The 4 musicians didn't their best, but for the price paid, they were not at the level you'd expect at £37 per ticket. The performance was mediocre and lacked finesse and timing. The venue was freezing and the seating uncomfortable. The musicians had small three bar heaters beside them to keep them warm. Worse still the website is dishonest and displays 4 or 5 star reviews, which must be fake, and you cannot leave a review on the Fever website of the event, yet they display numerous reviews. I emailed them asking how to leave feedback. they didn't bother replying....All in all, it was a sham
West End by Candlelight 6th March 2026 at Durham Cathedral.What a fantastic setting, just so disappointing that the sound quality of the production was so poor. We were seated in the South Transept of the Cathedral and we were unable to hear the singers above the sound of the band. It was so poor that we left at the interval. I’m positive that the singers were very good, but we couldn’t hear them.
The concert itself, Candlelight Abba v Queen, was good; the performers were talented and the show was enjoyable, though notably brief, lasting exactly one hour. Unfortunately, the experience was overshadowed by poor logistics and very rigid customer service.The venue uses a zone-based seating system rather than allocating individual seats. This is an inefficient approach that creates unnecessary stress for attendees. Despite arriving 20 minutes before the start time, the Great Hall was already packed. Because seats aren't assigned, there were no blocks of four remaining in Zone C, the area for which I specifically paid.As a result, our group was forced to sit at the back of Zone D just to stay together. I requested a refund for the price difference between the higher-tier Zone C tickets and the lower-tier Zone D seats we actually occupied. The merchant refused this simple request, offering only a "discount" on future bookings.I am not interested in future bookings; I am interested in getting what I paid for. It is a shame that a good performance is ruined by a cynical seating policy and a total lack of accountability when the merchant fails to provide the specific service purchased. Be warned: paying for a "better" zone here does not guarantee you a seat in it if you don't arrive exceptionally early.
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Welcome to the Magic of Candlelight.
Imagine listening to your favorite songs in a historic landmark, surrounded by a warm atmosphere created by thousands of flickering candles. That is Candlelight. At Candlelight Experience, we reinvent traditional concerts to offer an hour of pure emotion. Our carefully curated programs span all genres: classical music, movie soundtracks, ballet, and tributes to today's most influential artists. We are committed to delivering exceptional quality, local talent, and breathtaking locations, ensuring a musical experience you will cherish forever.See more
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