caratsutra.in

4.3
4.3 Based on 20 reviews

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Average Rating

4.3

/
5

20 Reviews

5 Star
67%
4 Star
14%
3 Star
0%
2 Star
0%
1 Star
19%

All Reviews

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Review Time

Devvrat Chopra
No communication on call/whatsapp from anyone from team Caratsutra. They sent wrong article than wha

No communication on call/whatsapp from anyone from team Caratsutra. They sent wrong article than what I had ordered, that too without any govt mandated hallmark.

1
Date of experience: Apr 18, 2026
Anna
Initially I had a difficult time due to…

Good quality chain and pendant! Initially I had a difficult time due to inconsistent communication and delayed delivery. However the product is good. Loved the design and packaging. They have a good range of products.

4
Date of experience: Apr 01, 2026
Devvrat Chopra
No govt mandated Hallmark on jewellery, wrong article sent

No communication on call/whatsapp from anyone from team Caratsutra. They sent wrong article than what I had ordered, that too without any govt mandated hallmark.

1
Date of experience: Mar 24, 2026
Sid B
They keep making up stories and kept my…

They keep making up stories and kept my money for months. Still no refund. Every day new stories, extremely shameless behavior.

1
Date of experience: Mar 01, 2026
Murali S
I ordered a ring on Jan 19th

I ordered a ring on Jan 19th. I was concerned on the geniuenity of the website since I didn't received any response on email. Later. I came to know they tried to reach me over phone and the size was not available. I was happy with response and received my product finally though there was delay. The product is worth waiting.

5
Date of experience: Feb 16, 2026
Saif Shikalgar
Bad service and seems like a fraud

My wife ordered ring for my birthday. Paid 1000 in advance and rest decided to pay in cash at delivery. Nor the product delivered, no one is responsive to the messages. Its almost 2-3 weeks now no one is responding.

1
Date of experience: Feb 12, 2026
Ashish Raj Arora
Product is good and high quality but Order was excessively delayed

Update on 2nd March , I finally got my ordered delivered on 22nd Feb 2026 - The quality of the product is even better than what I expected so I must appreciate that and have increased the number of stars from 1 star to 4 star. I placed an order on 25th December, while placing the order was told to expect delivery by next week. However on 29th December I was told it's not ready and they will take another week to get it done. Then on 31st I had to leave town and told them I will be back after 3 weeks and to dispatch after that. I dropped messages to them on Jan 29th once I was back and also called but there was no answer to my call. And then again I followed up with a message on 11th Feb and told them that I have received no response from them for almost 2 weeks on my message and said I will be leaving reviews as I'm not getting proper response to my query. Their customer service rep said they'll check and reply but no response since last 2 hours from them after that message. They provided me with the number for Mr.Kamal Soni when I initially wanted to get details and give instructions for engraving. I paid a partial advance and booked the rest for Cash on delivery as this was the first time ordering with them ... Thank God for that. I beleive based on their response my partial advance is gone. And I'm not waiting for their product any longer. After updating the review here I was told that they shipped it and the package was returned. they mentioned using Delhivery courier but no tracking information or shipping details were ever shared with me. Not interested in doing business with them anymore and they can keep the partial refund . I'm not accepting lies from a organisation that doesn't respond to a message to their customer service team or manager for 2 weeks. Never had such an experience before when buying jewellery online before. Trust broken can never be repaired.

4
Date of experience: Feb 11, 2026
Manish Kadave
Genius In His Craft

First of all, Your whole Art of ring making is beyond description because this lion golden ring looks like an extraordinary piece of art. I am eternally grateful to make this purchase from you. Now I am your customer till my last breath and now I will buy more products from you because it's the most beautiful art I have seen on rings since decades. Love the details, love the finest things about my ring which I will cherish for a lifetime. Hats off to your business and may divine blessings you with exponential business growth. I mean I never get so fascinated by rings but now I know for sure you are a genius in your craft. Thankyou, Grateful and God blessDr. Manish R. KadaveYour customer for life

5
Date of experience: Feb 08, 2026
Firoza khan
Genuine rate and beautiful designs...

Genuine rate and beautiful designs.... would love to shop from here again and again.Special thank for her patience and devotion towards her job.

5
Date of experience: Jan 22, 2026
Vishnu Mahesh
Very good service

Very good service , give him the time he needs and he will deliver the best , appreciate the work and craftmanship Kamal, i have know amd getting my silver collection from past 5yrs.

5
Date of experience: Jan 21, 2026

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