Review Time
I am still waiting for the issue to be resolved after numerous phone calls and two trips to the service center. The first visit lasted two hours, only to be informed that the necessary part was unavailable. The customer service from the garage has been incredibly disappointing.
Outstanding service throughout the process; I couldn't have asked for more. I found myself in a very vulnerable situation with terrible weather conditions. The support team called me every 15 minutes to check on my well-being. The individual who towed my vehicle was exceptional, turning a distressing situation into a much safer and more manageable experience.
Outstanding service, and the technician who handled the repairs was highly professional and attentive. There was some confusion after the repairs, as I received messages indicating that additional work was still needed, despite it already being completed.
The service made my claim incredibly straightforward. I reached out to explain my situation, and they requested some photos of the tire damage. After that, I took my vehicle to their designated garage and had a new tire installed. Many thanks! 😊
I regret that my residential parking bay is a bit awkward, leading to three instances where individuals not residing in my apartment block parked next to me and caused damage to my car when leaving. I purchased my car new and enrolled in a service plan. A technician came to fix some paint damage but used the wrong paint. When another technician attempted to correct the issue, he informed me that this was a temporary fix, and the color was slightly off. Based on his statement about the temporary nature of the repair, I assumed it would be addressed later and signed his iPad. I now feel misled, as signing meant I was accepting subpar work. Car care has informed me that I must accept this since I signed, even though the technician used incorrect paint. After paying for four years, I requested to leave and receive a refund, which was denied. I've invested a significant amount of money, and my car's value has decreased, partly due to the paintwork. I now have to accept a lower trade-in price. Car care employs technicians who are not performing their jobs correctly. The claim that the repair was temporary feels deceitful. I wouldn't recommend this service, and I've expressed my dissatisfaction to my car dealership that recommended them.
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Car Care Plan is the UK's leading provider of vehicle warranty and motoring programmes.
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