Review Time
I paid this provider £65 for a DBS application. All application details were completed correctly and submitted as required. Payment was taken immediately.
Several months later, I discovered the application had never been processed and no certificate had been issued. I received no proactive update or explanation.
When I contacted the provider, I was told no refund would be given because the fee was for the national DBS service. However, the application was never processed, meaning the service I paid for was not delivered.
As the provider contracted to submit and administer the application, they are responsible for ensuring it is properly processed. In this case, that did not happen.
I would not recommend using this service if you require reliability or timely DBS processing.
I appreciate the help I received after accidentally locking myself out of my account. The representative was attentive and resolved the issue quickly, allowing me to continue with my pending applications. Overall, my experiences with the support team have been consistently positive.
Thank you to Alisha for assisting me with after i had been silly and locked myself out of my account.Alisha listened well and was quick to resolve the matter for me.in no time I was able to get back and running with pending applications.overall i've always had a great experience when it come to contacting care check
I'm pleased to say that the service has been incredibly helpful during my DBS check process. After an initial rejection due to a missing detail, I reached out again and was reassured that the delay was due to a backlog in the Police check. I'm now waiting for my certificate but feel confident about the process.
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Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures.
We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results.
If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/
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