careium.co.uk

4.8
4.8 Based on 184 reviews

Our personal alarms are a great way of getting help at the press of a button if you have an accident or emergency in your home, garden or when you are out and about. Both our in-home personal alarm and out-and-about personal alarm services are easy to i...

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Average Rating

4.8

/
5

184 Reviews

5 Star
92%
4 Star
4%
3 Star
0%
2 Star
1%
1 Star
4%

All Reviews

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Review Time

customerJoy
Very helpful and very pleasant with Amy…

Very helpful and very pleasant with Amy Woollett

5
Date of experience: Feb 27, 2026
Ian Haworth
I was on the floor and couldn't get out of bed. I had yo call for Trustpilot assistance. Shortly, EL

I was on the floor and couldn't get out of bed. I had yo call for Trustpilot assistance. Shortly, ELIZABETH JACKSON appeared. She was amazing. Very professional and calming. She resolved the problem. Got me into bed and did it all with speed, effectiveness, clear communications, and left me happy and safe. Thank you! Ian LA1076629

5
Date of experience: Feb 26, 2026
Alan Montgomery
Always someone on the end of the…

Always someone on the end of the helpline if required.

5
Date of experience: Feb 26, 2026
Ian Haworth
Thank You Elizabeth Jackson

I was on the floor and couldn't get out of bed. I had yo call for Trustpilot assistance. Shortly, ELIZABETH JACKSON appeared. She was amazing. Very professional and calming. She resolved the problem. Got me into bed and did it all with speed, effectiveness, clear communications, and left me happy and safe. Thank you! Ian LA1076629

5
Date of experience: Feb 25, 2026
Roya Akrami
The Careium Customer Service Advisor

The Careium Customer Service Advisor, Yvonne Szigeti was very cooperative in helping me to cancel an order and make a return for one of their products.

5
Date of experience: Feb 23, 2026
customer
Denys Oleksiienko answered my call and…

Denys Oleksiienko answered my call and was efficient, courteous and sympathetic.Explained the process of cancelling the contract fully and clearly

5
Date of experience: Feb 23, 2026
Helen
Contacted by Allison kershaw excellent staff

Contacted by Allison kershaw at customer services in Blackburn . Very informative very friendly and helpful as I’m not good with technology. Explained thing in detail to me also helped me choose fall alert too . Highly recommend this company. Never had any problems with company. Answer alarm very quickly had them for years Helen

5
Date of experience: Feb 19, 2026
Jane Beasley
Don't want to become a statistic

Sophie Farrant was extremely helpful, efficient and kind while setting up a daily automated check in for me. As I live alone except for my animals in the middle of nowhere and do not have anyone I can rely on to be a daily contact this will give me peace of mind. If I am ever unable to respond to the call by pressing 1 on my phone a person will ring and if necessary send the emergency services. I don't want to become one of those awful statistics where a skeleton is eventually discovered and I want my animals to be returned promptly to their respective sanctuaries. I have been intending to get a keybox for some time and the company was also able to provide one and keep a note of the code for it. The cost is less than £1 a day which I consider reasonable for a service I have been unable to access anywhere except from Careium.

5
Date of experience: Feb 16, 2026
Rita edge
After cancelling our subscription after…

After cancelling our subscription after my father sadly passed away, I spoke to a wonderful gentleman called Denys Oleksiienko David ho talked me through how to return the equipment. He was very professional and very caring and sympathetic at what is a difficult time. He checked through all my details professionally and thoroughly it was a joy speaking to him. Thank you Denys

5
Date of experience: Feb 16, 2026
David
I rang the company who were most…

I rang the company who were most helpful, in advising me of what to do with the Life line my Late Daughter had been using. I will be returning the equipment as soon as I receive the the bag for its safe return. Yours Sincerely Carol ann Fiddes ( re: Miss Julie Fiddes)43 Whitby Avenue EyePE6 7BJ

5
Date of experience: Feb 12, 2026

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Business Details

  • Our personal alarms are a great way of getting help at the press of a button if you have an accident or emergency in your home, garden or when you are out and about.

    Both our in-home personal alarm and out-and-about personal alarm services are easy to install and use a digital SIM which means no landline is required and there are no call charges. We offer free delivery throughout the UK.

    Our alarm receiving centre and head office is based in the UK.

    To order digital in home personal alarms or an out and about personal alarm or enquire about our services please visit our website or order via our website at www.careium.co.uk and click on "shop" or email uk.customerservice@careium.com.See more

  • email uk.info@careium.com
  • call 03003336511
  • language https://careium.co.uk

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