genixhealthcare.com

Had to go and get teeth scanned at James cook hospital to allow for teeth extraction. Not had any co

Had to go and get teeth scanned at James cook hospital to allow for teeth extraction. Not had any contact from them as to when I’m getting these teeth removed. Was signposted to them as I needed them done as I’ve got terrible pain, toothache. I’m on universal credit and I’m not able to afford to pay for treatment. Phoned 111 nhs emergency. Pain is terrible been on paracetamol whilst I await an appointment.
Regards
John carter.

Date of experience: Feb 17, 2026

My amalgam filling came out while flossing after approximately fourteen years. I contacted Genix (Wh

My amalgam filling came out while flossing after approximately fourteen years. I contacted Genix (Whitley Bay) with the hope that they might be able to arrange an appointment within the next month… I was seen within 48 hours to make an assessment. As I was not experiencing any pain, I was scheduled significantly quicker than I anticipated, and because the dentist was Dr Anil, I felt more than confident knowing that my health was in the best possible hands.

I attended my appointment with Dr Anil and Abby (dental nurse) with more than a couple of questions regarding best practices for maintaining the best long-term prognosis for my oral care. Dr Anil had previously recommended I purchase an electric toothbrush with a pressure sensor, as I tended to brush too hard, and it was the best piece of advice I could have been given. No matter how inquisitive I was, Dr Anil was more than patient, and I never felt rushed; he offered advice and guidance at every turn.

The investigative X-rays taken previously by Dr Anil came back fine, so it was a case of replacing the filling. I had previously informed Dr Anil of my fear of dentists when we first met, and he clearly remembered. His calm demeanour, professionalism and explanation of the procedure completely put me at ease. Even as both Dr Anil and Abby were working, the compassion and regular checks to ensure my psychological well-being were maintained throughout the procedure were incredible. Even as the filling was placed, constant checks were done to ensure the filling did not interfere with my bite.

I am diagnosed with bipolar disorder, so I find social interactions a struggle, along with my self-confidence, but at the end of the procedure, Dr Anil passed me a mirror, and I immediately noticed the composite filling that blended in beautifully with the natural structure and colour of my tooth. I very nearly became overwhelmed with joy. I simply cannot stress just how appreciative I am. I have visited dentists in London, Essex and Whitley Bay, and after a very negative, traumatic childhood experience, there is no other dentist as incredible and professional as Dr Anil, the team and Genix. The patient-centred approach to treatment and inclusivity, while maintaining dignity and compassion, is second to none.

If you are new to the area, Genix is, in my humble opinion, the pinnacle of a dental practice. Because of the positive reinforcement and experiences I have had, I have convinced my wife to make an appointment and constantly recommend Genix, and more specifically, Dr Anil, to my friends and family.

Mr R P.

Date of experience: Jan 29, 2026

Updated Review After a Positive Experience

I previously left a negative review for the service, but after seeing my hygienist again after six months, I can confidently say my opinion has changed. Fantastic job, and you truly stand out as one of the best. You have a wonderful personality and excellent interpersonal skills.

Date of experience: Dec 23, 2025

Exceeded Expectations During Dental Visit

My visit to the dentist was genuinely remarkable—I never expected to feel this way! The dentist was incredibly supportive, understanding, and empathetic, demonstrating exceptional skill and professionalism, which made me comfortable throughout all procedures.

Date of experience: Dec 05, 2025

Filling Replacement Success

I lost a filling and was able to secure an appointment just two days later. The procedure with the dentist was quick and straightforward, and she did an excellent job on my front tooth—it looks perfect.

Date of experience: Dec 05, 2025

No Experience to Share

Date of experience: Dec 05, 2025

Incredibly Accommodating

After breaking a front tooth, I visited the service expecting a long wait for an appointment, especially this time of year. The receptionist was friendly and informed me of a last-minute cancellation. She spoke with the dentist, and they managed to treat me right away—fantastic service!

Date of experience: Dec 04, 2025

Consistently Excellent Care

As always, the dentist was great at explaining everything, and the staff were very friendly and helpful. My family is consistently pleased with the service and results we receive. Thank you, and happy holidays to everyone!

Date of experience: Dec 04, 2025

Exceptional Care

I received outstanding care during my routine biannual check-up. A big thank you to the dentist and staff at the local surgery.

Date of experience: Dec 04, 2025

Comfortable Visit

I expressed my concerns about the chair position due to anxiety during my first visit. The staff suggested adjustments to ensure I was comfortable and that the procedure could be performed safely.

Date of experience: Dec 04, 2025