Review Time
I had a very good experience. When I planned to move to India from the UK, I was initially worried about transferring my luggage. I contacted the customer representative who explained the process thoroughly. My luggage was picked up from my residence in Leeds with minimal hassle. I did face an issue with a missed pickup initially, but after sending three consignments at different times, the process was smooth. They even helped identify items that might cause customs issues in advance, enhancing the overall experience.
I had a very disappointing experience. We scheduled a door-to-door pickup, but no one showed up at the appointed time. Despite being present for over 30 minutes, the driver marked it as a 'missed pickup' without any attempt to contact us. The tracking system was unreliable, and we received conflicting information. Additionally, we were sent a payment reminder despite having already completed the payment. I had to make multiple calls, repeating the same issue with different representatives, resulting in inconsistency and no follow-up. Overall, it was a frustrating and chaotic experience, far from what one would expect from a professional courier service.
Worst experience, first was they said parcel would be picked up by the DPD person but he never came so we had to drop it at the nearby post office, after that they delayed to give us tracking number and finally when the parcel came, it was soaking wet, all the items inside shoes, clothes, books were all wet. The books are of no use now. Clothes and shoes had mouldy smell. The package was very badly handled, will not recommend any one
They are unprofessional and I cannot recommend them. I sent three parcels to India, all of which were damaged upon arrival. My fourth parcel was lost by their freight service, and they couldn't locate it. They are now asking for receipts for the items, including precious mementos from my time in that country. Extremely disappointing!
They are professional robbers I think. Worst experience. All of my important items are lost.I would literally never recommend anyone to use this service, they have stolen my food items, my clothes I cannot even begin to describe the amount of disgust I feel for these people. They have ruined my mental peace. I want to complain formally so that they are forced to shut their company in the UK. Bloody bunch of thieves
Fraudsters in disguise!Your package is not insured so any damages will be solely your responsibility.The website says you will need to pay either by volume or weight, whichever is higher.Once you arrive at their Wembley depot, they will not measure your package in its original dimensions. Instead will insert your package in a full size sack and then apply packing tape all over it. This process easily adds a couple of cms to the original dimension of your package. Addition of a couple of cms to your package increases your volumetric weight by a couple of kgs too. The ratio is directly proportional and generally goes up by 1 kg or more to every 1cm (feel free to test this math)Once you have your final weight, they will now offer to knock down the price only if you give a 5 star rating on google. No wonder they have around 5000 google reviews (all paid for by the way, apparently)The package I sent was received with damages and I was told that the custom officers generally kick packages around. The box was a DHL size 7 box with 15kgs in it, who in this world kicks a 15kg object around and has the capacity to damage items inside. Only the custom officers that Cargo force works with apparently.Once the package arrives, you will receive random messages from people asking to supply another review on google to a point where you will be harassed. These numbers are not local so not sure if you can file a complaint.Anyway, overall your parcel will be damaged be ready for this. If you wish to use them. They will first increase the volume of your package with their packing materials and offer a discount later for forced fake review.
They placed a collection for my parcel and the DPD driver didn’t bother to come outside his van and on top of that he took the wrong door picture. Even after that they didn’t bother to refund my £20 charge they charged me for the driver mistake. Don’t bother to send parcel from this company.
The most pathetic, unprofessional, frustrating and full of disappointment service. I booked 4 boxes with them (UK to India) and since then, my experience has been nothing short of a nightmare. I completed all necessary paperwork, provided accurate details, and scheduled a pickup for **January 24, 2025**. I waited the entire day, but no one showed up, and I received no communication from the team. Only when I followed up on **January 25, 2025** did I learn that the team had no explanation for the failure to collect the parcels. I was then told the pickup had been rescheduled to **January 27, 2025**, yet once again, no one has arrived, nor has anyone been able to provide a valid reason for the ongoing failure. This level of service is wholly unprofessional, and frankly, it's unacceptable, they dont value customers time and they have the most amateur representatives.
Estimation of the cost for the weight initially is not charged as estimated . Over charges the money stating the volumetric weight even though it’s under the estimated weight. Although the parcel reached the destination in a bad state with the box being crushed like anything with damaged goods in it. Don’t endorse or refer this cargo to anyone.
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We specialize in low cost excess baggage, container shipping, air freight, sea freight, road freight to Europe, international shipping and everything else related to the cargo industry.
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