Review Time
I guess nothing changes. I posted a review 2 weeks ago due to frustration as emails for updates were being ignored. Carpenters replied to my review with the usual cut and paste response. My handler and manager will review my case and get back to me. Giving carpenters the benefit of the doubt. 2 weeks on and nothing. So it appears that their response to my review is to look good on trustpilot. I guess in all walks of life you get those that are proactive and those that are not. Unfortuantly for me i was given the latter. SOU1157/08843
If I could give no stars I would. My partners accident was 31st October 2022, a delivery van crashed into the back of him at a junction & Ocado admitted liability. The documents he has had to complete is ridiculous, time was just about up when his case handler panicked and asked him to complete paperwork ASAP to extend the time limitations so they could continue with the claim. No reply from numerous calls or emails, lost count of how may claims handlers he has had now, how many Doctors I have seen with him, how many appointments I have attended with him. And he is still waiting for conclusion. He has tried again today rang and rang no answer. Truly this is beyond a joke, someone should be calling him back and to not even reply to an email is such an appalling service. When liability has been admitted shouldn't the process be quicker, its now 3 years 4 months which is unbelievable..... this case should be reviewed ASAP by a manager and better customer service training needs to be given to staff, especially those who do not answer their clients!!! Will anything happen now we wonder, we doubt it but fingers crossed!!
Having been involved in a serious road accident and being covered with legal protection Carpenters were instructed to act on my behalf. At first I appeared to be bandied between handlers and getting no where fast then my case was taken up by Chloe Bentham. The case moved on fairly quickly and has now been finalized to my satisfaction. Thanks Chloe
Jane Lowe was exceptional in her understanding of me and my capacity to proceed as well as being professional and having a good grasp of my case. When asked for advice she gave the options, and then her advice. She won the case without having to go to Court, showing her great experience, and did all this in a very supportive way.
Well my experience with Carpenters has been nothing but perfect. My case handler Amanda Marshall has been amazing throughout. She has kept me up to date with everything every step of the way, explained how everything was going to happen, she contacted my employer to make sure that they did not want any of my compensation for sick pay i had received during my time off work because of my accident, always sent me either an email or phone call if there was an update on my case. I could not recommend Amanda Marshall enough she is a credit to the company and if anything else like this happens to me again and my insurance use's Carpenters i will be requesting Amanda to deal with my case. My claim started early Sept 2025 and i have now just accepted an offer Jan 2026 so very fast and dealt with efficently. A massive 5 stars and more from me!!!
The legal team assigned to me after the tragic accident involving my loved ones provided exceptional support. Once they took over my case, the representative was compassionate, helpful, and understanding. They arranged therapy to help me cope with my grief and regain my sense of self, for which I will always be grateful. Although the outcome wasn't what I had hoped due to the opposition's lack of kindness, I ultimately chose to settle after four years. Nevertheless, I was very pleased with the guidance and care provided by the representative and their team. Thank you for the significant impact you made on my life.
I reached out through a legal helpline and received excellent support via email from a representative regarding my current legal issue. They took the time to understand my situation, answered my questions thoroughly, and provided practical advice, helping me gain clarity about my options. It was a fantastic experience.
Things started off well, but after my case was transferred, I had to handle everything myself, making their representation feel pointless. I've been trying to get a payslip from them for four months with no success, despite numerous calls and emails. It’s frustrating to feel ignored and left in the dark about my claim.
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Carpenters Group is a leading provider of claims services to the insurance industry and their customers. The range of services extends from receiving notification of a cracked windscreen at one end of the spectrum, to the conduct of a multi million pound catastrophic injury claim at the other.
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