Review Time
I am extremely dissatisfied with my experience using the payment gateway services. Despite submitting all the necessary documents over a month ago, my account remains inactive. During this time, I have received minimal communication or support from the team, which has led to significant delays for my business. From my perspective, the onboarding process has been slow, frustrating, and far below my expectations for a payment gateway provider. I hope the service improves its responsiveness and activation timelines, as I cannot recommend them to others based on my experience.
I am very disappointed with my experience using the payment gateway services. Despite submitting all necessary documents over a month ago, my account remains inactive. During this time, communication and support from the team have been minimal, causing significant delays for my business. The onboarding process has been slow and frustrating, far below my expectations for a payment gateway provider. I hope they improve their response times and activation processes, as I cannot recommend them based on my experience.
It took 12 days to sign up due to their errors, and now, another 12 days later, my account is still not active. I was informed about a soft activation, but after integrating it into my website, I found no payments being processed. They have deactivated my account, and their requests for information have been excessive. I am frustrated and considering leaving this service.
Very poor service; other platforms provide faster responses and activate accounts within three days. I submitted all documents two months ago, but no action has been taken. There has been no communication, and attempts to reach the manager have been futile. I advise against using this service to avoid wasting time.
This has been the worst experience. I attempted to set up a payment gateway for my website, but they have not responded to emails or calls for over three months. Frustrated, I opted for another service that onboarded me in just 15 days. The lack of coordination and interest from the account managers has been disappointing.
The support team seems completely clueless and operates without common sense. They insist on pricing in INR for a business targeting Canada, showing a lack of understanding of the situation. Their repetitive responses indicate a failure to grasp the real needs of customers, making the experience frustrating.
I had a very disappointing experience. As a consultant looking to take my services online, I chose this payment gateway, which turned out to be a mistake. They took a week to respond, only to inform me that they do not support my business type without any clear explanation. Their communication is slow and unhelpful, making this one of the worst onboarding experiences I've encountered. I suggest looking for more reliable platforms.
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