Review Time
Marcin attended to my sofa today, what a guy, an absolute credit to Castalan.
Polite, friendly, and explained what he was going to do to sort the problem.
Result a happy customer
Texts were sent reminding me of the appointment. And also then gave me a 2 hour time so I wasn’t waiting all day. My appointment was for a Sunday so I didn’t have to worry about missing work
The members of staff was very knowledgeable and was able to repair my sofa.
Outstanding support from the representative, consistently great service. He treated me with respect and wore proper PPE before entering the property. He contacted me in advance to inform me of his arrival, which was helpful since I needed to travel to the location. Thank you to the representative and the team; I highly recommend their services.
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Castelan Group are the largest provider of care and protection products and services to the furniture industry. Trusted by many of the UK's leading retailers to provide first class service to their customers, we are consistently voted as 'best in class' by the industry. Based in the South West, we offer national coverage through our network of skilled technicians providing a consistent service throughout the UK. See more
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