Review Time
CCW is funded by the tax payer and have no power whatsoever with the water companies all they basically do is get your side of the story and get the water companies side of the story and position and that's it! They can't ask or force the water companies to do anything only Ofwat can do that and you need to jump through the CCW and then arbitration hoops first before going to Ofwat. So in summary a complete waste of time and waste of tax payers money. Update. Their response says its not funded by the tax payers? But then they say its funded by Water customers who are actually tax payers they arent very bright...what a waste of money the CCW is.
I contacted CCW to help me deal with a water company who treated me very badly. They gave me clear good advice and helped me get a resolution that I was happy with. They replied quickly and directly which I appreciated very much. Highly recommended
I have had an on going dispute with United Utilities of high water usage which I knew I was not using and after many months of back and forth and stress the great work of Consumer Council of Water have finally help resolve this. I would like to thank the team at CCW especially Mahbooba Hatami who had the care and understanding and patience to help resolve this. I would also like to thank Mahboobas other colleagues Mike and Ella for their fantastic patience and customer service. Consumer Council For Water they are all a credit to you. Please thank them again.
DO NOT waste your time, energy and hope with these disgraceful non compliant jobsworths, water companies will pass you onto them as you’ve reached a deadlock, with giving you fake hope, reality is it’s just a deterrence, hoping you’ll give in, then after 6 months it’s “we’re sorry we’ve not been in touch we’re dealing with high numbers of cases” absolute bull bull, then your waiting for replies whilst they’re so called “investigating” these lot couldn’t investigate a fart in a room on their own, what a farce, these & ofwat & water companies & ICO are all in coercion with each other, not the weasels minimum wage chimps, I’m talking associate levels, they expect you to think what they say is final, IT IS NOT, they’ll pass you from pillar to post, HOPING & praying, they’ve manipulated you that much between them all, it becomes to much and you can’t be arsed with going to court, and you give in, well myself, ain’t giving in or up against you bullying jobsworths keyboard warriors corrupt scoundrels, their brave and manipulative in their typing but it wouldn’t be that way in a face to face scenario, I’m gunning for all of them, im bringing a massive case against them all, majority including the CCW have refused to provide communications with my data attached for court proceedings to show the countless lies and manipulations between them all, this UKGDPR breach is proof their in coercion. DON’T stop it’s what they want, I’ve been smart enough to store and print all my emails and gather my OWN information on their industry regulations, laws, So don’t waste your time on trying to get somewhere with the companies the utility companies send you too, it’s a waste of time, spend your time reading into their regulations, laws and legislations, I promise you if they can employ immigrants from other countries (which is what they have to do), you’re capable of gathering the information relating to your problem, YOU DON’T have to go through CCW or ofwat or the PHSO or the ICO, this process is for people who really need it, but people like me with the capacity, abilities and diligence don’t need these, listen to my experiences of wasting nearly 10 months, it’s what they want you to do, all a judge wants to see is a story and factual evidence of your claim, be smarter than these and take my advice. I’ll be posting another review once my legal proceedings have been finalised and I’ll send you to my YouTube channel to give you help in your own court case, I’ve filmed my problem and it’ll be available to you to help your process you claim against these corrupt bunch, it’s time to make stand against these large bullying service providers, they pick the wrong person on this occasion to manipulate, and it’s got dire consequences.
Thanks to the perseverance of Debbie from CCW I got compensation for an ongoing problem with Anglian Water not taking responsibility for a 12 month old water leak. Debbie made several attempts to get this compensation as they were adamant they would not pay compensation and won in the endThank you
I can’t thank Nick enough for the way he handled my case. From the very first call, he showed real compassion, understanding and professionalism, not just towards the billing issue itself but towards me personally after the loss of my colleague Dave.Nick went above and beyond to investigate a long-running dispute with Water Plus, identified where the errors had been made and worked tirelessly to have the charges backdated and the full balance cleared. He genuinely cared about the outcome and kept me updated at every stage.It’s rare to find someone who combines empathy with efficiency the way Nick did. Thanks to him, the issue was fully resolved and I can finally move on with peace of mind.A true credit to CCW and the kind of person who restores faith in good customer service.
CCW Trustpilot Trustponders surely know how to count ! ! ! They dismiss my persistence as “moaning.” But what they call moaning is actually evidence: repeated refusals of proportionate solutions, intimidation with enforcement language, and regulators stepping back from accountability.If the statutory consumer body trivialises documented failures as “moaning,” then who is really moaning here? the customer exposing injustice, or the institution moaning about being held to account?What is justice? who is accountable?
Submitted complaint October. No immediate response. Email request for update November, no reply for several days, then a phone call telling me casework and replies had been sent/received and that I'd a] get a phone call next day and b] the water company would have to respond with accurate information and monetary recompense.No phone calls since then. Utter silence.No emails since then. Utter silence.Meanwhile water company has overhcarged us by at least £900 thanks to reading wrong meter for many many months. So far very underwhelmed..
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At CCW, we provide a free independent review for consumers who can’t resolve complaints directly with their water company. We look at how well the company has handled your complaint. You can make a complaint to us once you have completed stage one and two of your company’s complaint process and have been referred to us. If we find the company at fault, we’ll recommend actions they should take. We can negotiate but can’t enforce decisions or penalties. Some complaints we can’t help you with. For more information about this visit our website. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
We may share Trustpilot reviews on social media, they will be anonymised for privacy.
Yn CCW, rydym yn darparu adolygiad annibynnol rhad ac am ddim i ddefnyddwyr na allant ddatrys cwynion yn uniongyrchol gyda'u cwmni dŵr. Edrychwn ar ba mor dda y mae'r cwmni wedi ymdrin â'ch cwyn. Gallwch wneud cwyn i ni unwaith y byddwch wedi cwblhau cam un a dau o broses gwyno eich cwmni a chael eich cyfeirio atom. Os canfyddwn fod y cwmni ar fai, byddwn yn argymell camau y dylent eu cymryd. Gallwn drafod ond ni allwn orfodi penderfyniadau na chosbau. Rhai cwynion na allwn eich helpu gyda nhw. I gael rhagor o wybodaeth am hyn ewch i'n gwefan. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
Efallai y byddwn yn rhannu adolygiadau Trustpilot ar gyfryngau cymdeithasol, byddant yn ddienw am breifatrwydd.
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