Review Time
I would like to thank Angie so much for all her help. She has been so so kind and polite to me. Angie had answered everything I needed to know to solve all my problems. And she was very understanding. And she had answered everything I needed to know and been such a big help please keep angie as star of the month I think she absolutely deserves this. Please keep angie on she is the best supporting advisor. Please thank angie so so much for all her help again she is the very very best.Kind regards Linda lynott
I had an issue with the way my water company had calculated my payment plan. Having gone around the complaints process with the water company without a resolution I was referred to the CCW.I found them easy to deal with, responsive and professional. They reviewed my complaint and then acted on my behalf taking it forward with the water company. At the end of the process the water company paid compensation for their poor performance and provided a full breakdown of their processes when estimating payment plans.I can recommend the CCW to anyone who is finding difficulty dealing with their water company.
Appalling at every level. Absolute scant regard to the case. Could not care less attitude. Completely on the side in my case with water company .water company have refused to return the credit on the account. Bullied and harassed. Sent a bill for in excess of £1000 . Threatened debt collectors etc . Refused to withdraw bill which was plainly wrong Emailed the CEO who apologised said error and credit on account. Therein lies the problem . CCW not accountable in any way. CEO of CCW not interested in my case. Absolutely useless . OFWAT equally bad. How and why are either even in existence .
Unfair outcomes I had issues with my current water suppliers I had provided them with all the infomation since two years time in time out various staff members were assigned NO end results I wonder how they see and review complaints I feel the water companies intrests are preserved I feel its time a partition to be raised and new orginazations to take over we are getting now where with CCW .They then tell me they do not have powers to enforce my question here is than what are you there for and who is funding CCW to stay afloat ????I am not happy how my complaint was handled .Further to CCW response you have all my information your organisation has really let me down this does not surprise me who is you CEO I want a response from him/her (CCW HAS LEFT ME IN A LIMBO)
CCW agreed with Yorkshire Water that to pay an individual compensation of £25 for late response was a fair “gesture of goodwill”.That is further than the truth. Yorkshire Water affected hundreds of properties who were represented by this individual as the head of local residents through HGRA. We believe CCW should shut its offices if it can’t shut Yorkshire Water for their blatant defiance. HGRA.
In 2010 i contacted Thames water to let them know that i was going to be moving into a property, and that i was going to be responsible for paying the water charges for that property. When a person contacts a water company to let them know that they are going to be moving into or out of a property the water company are meant to survey the property to see if it is possible to fit a water meter, it states that on CCW, web site. In 2016 i received a letter from Thames water explaining a survey was going to be carried out in my street to fit water meters to all properties in my street that didn’t already have one. I was more that happy to have one fitted. No one came to do a survey. In 2019 i contacted Thames Water to request a survey, they sent a surveyor who said that it wasn’t possible to fit a water meter at my property. Because of this Thames water changed my water rate charges from the RV rate to the single occupier assessed household charge tariff, which halved my RV monthly rate charges. Which i was pleased with, but i was not so pleased that i had been paying twice the amount of water rate charges for 9 years, which i worked out to be more than £2,200. Thames water refused to give me a rebate, and said that the water rate charges i was paying was correct. I contacted CCW to ask them if they could challenge Thames Water for me on this issue, as it clearly states on CCW,s web site that a survey will be carried out when a person contacts the water company to let them know that a person is going to be moving into a property. If a survey had been carried out when it should have been done, i would have been paying the single occupiers assessed household charge tariff from the beginning. CCW contacted me and said that it is the customers responsibility to request a water meter, and that the water company can offer one but they don’t have to, so therefore my water rate charges where correct at the time. I disagreed with CCW on this issues as Thames Water should have done a survey when i contacted them to let them know that i was going to be moving into a property.CCW doesn’t seem to have any interest in wanting to challenge Thames Water for me on this issue. Because of this in my opinion CCW is not fit for purpose.
Having spent 4 years arguing against Waterplus for a misbilled amount on a meter that was replaced whereby a spike of some 2.5 million litres was claimed to have been used (we are a small retail shop) I came to a dead end where Waterplus heavy handed us into a situation where we had to pay a bill that wasn’t agreed in order to not get cut off. Having then followed the complaints procedure and being told by water plus at every turn that we were right, they still went on to tell us they were right and the bill was correct. (It wasn’t). We ended up getting CCW involved and explained the situation. We were listened to and our case was created. The case worker (Mary) told us exactly what was going to happen and went to fight our corner. Mary (who is an absolute legend) called us at every point to keep us informed on progress and what she was going to try and achieve for us. Within weeks we saw results and within 4 months we have a resolution, which was what we had been trying to get Waterplus to see all along! Our account was subsequently credited and we are now happy, albeit tired after fighting Waterplus for 4 years to get there. In short. CCW are excellent, Mary was fantastic, we got what we had wanted all along with little hassle once we got them involved. Wish I hadn’t wasted 4 years and got them on it early doors. Thank you!
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At CCW, we provide a free independent review for consumers who can’t resolve complaints directly with their water company. We look at how well the company has handled your complaint. You can make a complaint to us once you have completed stage one and two of your company’s complaint process and have been referred to us. If we find the company at fault, we’ll recommend actions they should take. We can negotiate but can’t enforce decisions or penalties. Some complaints we can’t help you with. For more information about this visit our website. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
We may share Trustpilot reviews on social media, they will be anonymised for privacy.
Yn CCW, rydym yn darparu adolygiad annibynnol rhad ac am ddim i ddefnyddwyr na allant ddatrys cwynion yn uniongyrchol gyda'u cwmni dŵr. Edrychwn ar ba mor dda y mae'r cwmni wedi ymdrin â'ch cwyn. Gallwch wneud cwyn i ni unwaith y byddwch wedi cwblhau cam un a dau o broses gwyno eich cwmni a chael eich cyfeirio atom. Os canfyddwn fod y cwmni ar fai, byddwn yn argymell camau y dylent eu cymryd. Gallwn drafod ond ni allwn orfodi penderfyniadau na chosbau. Rhai cwynion na allwn eich helpu gyda nhw. I gael rhagor o wybodaeth am hyn ewch i'n gwefan. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
Efallai y byddwn yn rhannu adolygiadau Trustpilot ar gyfryngau cymdeithasol, byddant yn ddienw am breifatrwydd.
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