Review Time
This card is NOT worth it and DEFINITELY not worth the outrageous interest rate they have the audacity to charge. We got this card in Dec and the rewards STILL HAVE NOT BEEN APPLIED to my account. SINCE DECEMBER 2024. I have called about it, and I was told specifically to wait until my next statement, and it would be reflected on there. We waited as instructed and not only was that a lie, and the rewards were not applied, they also applied a late fee of $30 because we didn't pay on the 3rd until we received our statement as instructed. I received the statement on the 8th and the fee was on there. So, you can attach fees-we NEVER PAY LATE-but you can't, in SIX BILLING CYCLES, attach what you OWE US. I called again and they told the same lie, "It takes up to two billing cycles" and by this time we will be nearing the point of expiration of them. Next, we don't pay interest because we pay the charges off within six months. However, the interest rate is 34%. I would encourage anyone to use the credit card they have through their bank-or anywhere but here-and get your cash rewards that are automatic, and YOU can go in to apply them towards your balance or cash out with no waiting. There is no excuse for it and when speaking to them I was transferred a couple of times before getting to the right department. The contact number for them on the statements and the app are also incorrect. It rings once and hangs up. If you have this card, it is doing more harm than anything and not worth it. They absolutely have NOTHING that benefits you and you will likely never see the rewards they claim you've earned. They currently owe us over $200 and have done nothing about it at the time of this review.
34.9% interest rate. My payment is always late but not past due. When it’s late they tell me I must change payment methods. To change payment methods I must call them. When I send them a message they call me rather than responding to my email. When I miss a payment they charge me $40 returned check fee. There is no option to pay with a debit card, only bank account. There is no express pay option so when I do make my payment I don’t have access to that credit until the next statement period. I have zero positive feedback about this horrible company. I’m moving business away from Firestone simply because of my experiences with CFNA as their financing option.
They are predatory lenders! I say that because they give you the credit card but charge you double in interest for the same card and purchases! They say you can have six months to pay but they don’t give you a choice if you want to do that or not! If you haven’t paid the payment by the time the six months is up, they charge you even more interest on that amount than on your regular interest on the balance of the card!!! Sounds like a lot, which it is, because they are doing too much with that! You are already paying the interest on the balance then they make you pay extra interest on some promotional charge you didn’t even ask for! They are the first I hate I even got the card now!!!! So if offered to anyone that reads this don’t do it!!!!!
If I could give no stars I would. Worst decision I have ever made. Interest is ridiculous. I missed one payment and they called EVERY DAY, ALL DAY. I probably wouldn't be upset about the charges if the service wasn't terrible. Its hard to get appointment with Firestone and the two times I went they messed up my vehicle and I was charged ridiculous prices. DO NOT GET THIS CARD and if you can avoid it DON'T GO TO FIRESTONE EITHER.
WOW! After reading these reviews... I'm not surprised about the POOR experience I received with CFNA.This company is absolutely the worst company I have ever dealt with! THEY ARE PREDATORS!!!CFNA's Interest Rates are the highest in the industry!CFNA's Late Fees are high!CFNA's Customer service is extremely rude and not helpful!
THE WORST CREDIT CARD COMPANY!!! I LITERALLY JUST GOT INTO A SCREAMING MATCH WITH THE FRAUD DEPT SUPERVISOR. SO TACKY AND UNPROFESSIONAL. IVE SPOKE TO 4 PEOPLE IN LESS THAN 24 HOURS AND THEY ALL WERE TERRIBLE. I TRIED TO UPDATE MY ADDRESS AND THEY TOLD ME MY ID WAS INVALID. MY ID THAT EXPIRES IN 2030. GIVE ME A BREAK. I TOLD THEM I WAS GONNA SUE, IM DONE WITH THIS COMPANY.
This is a high interest bearing credit card with no real value. Your benefits are limited to their own stores and not very large. It can take almost a month post payment to reflect on available balance. This card is only good in the US and no where else. My balance is luckily low enough for me to pay it off in a month and then cancel it. Not worth the plastic it is printed on.
Scammers. Worst card ever. They won't answer so you can make the payment, the website won't accept the payment nor the app. Now you have a late fee of every month. You will owe the people til you die. $1200 credit and you will pay them quadruple or more. SHUT THEM DOWN! #SCAMMERS
$4 charge for maiming a statement when we received the paper statement in the mail there was. $4 charge for sending the statement.This is was not clearly explained if at all. I canceled the card and recommend that you shouldn’t do business with them
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