Review Time
I have had and used CFNA/Firestone for many many years. I have ALWAYS paid the balance in full and on time and most times right away. I just used the card 3 weeks ago for 4 new tires, couldn't pay it off until the statement came out. Paid it off. Just received a letter they are lowering my credit limit. WHAT???? Done with CFNA & FIRESTONE. SHAMEFUL!!
I had problems with my bank account for a short period and a few payments were returned on my CFNA Gills Point S account. When I found out the payments were returned I went online and paid the amounts immediately. The bank problems have been solved and yesterday I went online to pay my current bill. CFNA had placed a restriction on my account that keeps me from paying my bill with my checking account. I called and explained the situation and asked that the restriction be removed so that I could pay my account. The customer service person I spoke with refused to do it and said I could use another account. I told her that was the only account. I also pointed out that the system will not allow me to update the account. She said, that was my only option. I told her I wanted to speak to a supervisor. When I got him on the phone he parroted the same line of BS as the CSR I spoke with. I told him that I knew that he could have the restriction lifted. He claimed he could not which is a lie. He also said I could use an alternative bank account completely ignoring that I had just told him there is no other bank account. I find it mighty strange that a company refuses to take payment from the account holder on an account that is owed. CFNA needs to have better customer service and needs to work with their customers instead of against them. When if and ever I find some way to make payments to CFNA I will pay this account off and be done with them. I will also NEVER use Gills Point S credit for any service again. If a low quality company like CFNA is the type of company they use for their credit service it makes me wary of what type of quality I would receive from Gills Point S.
I would give a zero if possible. Opened a credit card at a firestone store and only used it at that store. Somehow my info was used for 5 separate purchases in Dallas Tex. I live in Cleveland Ohio and have never even been to Texas. The first three charges were removed after a few months but it was used a 4th and 5th time and I am getting nowhere with them to resolve this issue.
They do NOT allow autopayments. Unheard of? Yes it seems like they are the only ones. I was helping my elderly mom pay off and close her account and the man was VERY pushy towards her to try and get her not to close the account. She is struggling with her thought processes and it was obvious and yet he showed no respect, patience or kindness. I have a full POA but I like to let her be a part of everything as much as she can and he told me to stop talking. lol I am the decision maker. Please talk to your senior parent and advise against doing business with this company. This man actually said he was getting confused lol Maybe he should not be in customer service. We make calls together all the time about many financial needs with many companies and EVERYONE can always tell she needs extra patience and kindness, but not this one.
Initially, everything was satisfactory, but now it has become less so. After I added a second payment account (since changing or removing payment accounts is not an option), they continued to withdraw payments from the incorrect account number. Before I realized it, I received a letter regarding a returned payment, even though both payment accounts had sufficient funds to cover my payment (I always ensure this due to past experiences). Consequently, I was charged a late fee once more and they will NOT refund the late charge that was not my fault!
No one ever came to the phone, there is no chat. I realize I have a balance I am trying to pay off, but after reasonable interest on the balance prior to this month they charged me 521.00 and change on a revolving credit balance of about 3200.00. what is going on here. I will keep going to our Local Just Tires Shop. They are fantastic. I will not use this card it will be paid off and closed.
I’ve had my card with CFNA for almost two years. Always made on-time payments, paying more than the minimum. I have an excellent credit score and people get busy. I was late on one payment and asked to have the late fee removed as I was making a payment. They said they couldn’t do it, but as a courtesy, they could remove $15. I have never heard of that in my life. Shows how cheap they are. Even worse, I’m pretty sure their customer service is overseas. You can hardly understand them.
I've had a CFNA account since 2018, when I bought a set of new tires at Firestone with a six-month no-interest payoff. I paid off the tires, but have since carried a balance for other car repairs.I finally paid the card off in full last month. Unfortunately, I forgot to disable the monthly minimum payment autopay on the card, and a $107 payment was taken from my account although no minimum payment was due. It's been over 30 days, and I still can't get my money back.
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