Review Time
They DO NOT have an autopay option. I use them for my Car Club membership and that's it. Problem is, ALL my bills are paid thru autopay, everything, except for this one. By the time they start calling you (incessantly, and don't even leave a vm), it's too late. They have already charged you a late fee. They won't refund the fee either. So, that discount I get at my car club, I pay that and some extra to these cave dwellers. Not surprised that their rating here is in the low 1's. It's not like we can rate them ZERO's.
I would give a zero if possible. Opened a credit card at a firestone store and only used it at that store. Somehow my info was used for 5 separate purchases in Dallas Tex. I live in Cleveland Ohio and have never even been to Texas. The first three charges were removed after a few months but it was used a 4th and 5th time and I am getting nowhere with them to resolve this issue.
WORST credit card I have. Used once for a car repair (380.00). Hard to pay. I pay with my prepaid SS debit card every bill I have. 100% on time pay history on credit reports. Can’t setup online- won’t accept without a banking route & account #. Calling in does not give debit card option, have to reach a CSR to do. That’s a $4.99 charge to so over the phone. And they are not a 24/7; 7 days a week service. They also charge another fee for paper billing. I believe thats $3.00. And you’re automatically signed up for a paper bill. You have to opted out. Reread the paper agreement and no where does it identify these fees. Last pymnt was late due to not being able to phone in pymnt (not business days/hrs). Received text from “collector” 8 days after due date( I forgot). Immediately called CSR & made pymnt along with that $4.99 charge. Received notification from Equifax my credit limit was decreased by $500.00. For missing ONE on time pymnt in under a 30 day limit which is how pymnts are reported. Ridiculous company. Shady, underhanded BS. Paying off and that will be the end of that card. Do NOT recommend
Hidden Fees, No options to set up automatic payments. Difficult customer service. Customer service reps are following the script to the point of being disrespectful. Do not use these guys unless you absolutely have to. I have over 20 credit cards, and this is by far the worst. Note: The customer service representative was able to issue a credit after a long call and after I asked to speak to a supervisor. Once she offered me a $15 credit, she followed the script to leave a review, but then abruptly disconnected me.
Do not borrow money from them. Total scam when it comes to the "promotional interest" they wiave it for 6 months and if you don't pay the balance in full by month 6, they charge you the accumulated interest of the first 6 months you had the promo! Garbage bank! Customer service doesn't even work with you! Do not recommend them to anyone!!!
If thinking about getting this card, don't. They closed my account after I paid it off. I wasn't in arrears, never late, never missed a payment but that doesn't matter to them. They say my credit score dropped so they won't renew it. I paid them!! No problems. Just like that because a formula and a machine told them to. No heart left to over ride decisions like that. I will never use Firestone again after being a lifelong (40 yrs) customer just decided to throw that away because 2 of my other accounts are behind. I still have good credit with you. I guess they aren't loyal so I won't be ever again!
I got new tires at Tires Plus and got a 6 month Promotional Balance. I was told by the CFNA Customer Service that every payment that I made during the 6 month period would go towards the Promotional Balance first. Now, today they tell me that only the last 2 payments go toward the Promotional Balance. I questioned the Customer Service representative thoroughly so I could understand the terms. They switched the terms so they could charge me interest on my purchase. It's incredible that a company like Firestone would be a part of this.
CFNA reported a late payment, which is completely untrue. I went with a debt management company who made the payment CFNA agreed to and in addition, I made the payment, just in case. They caused my credit rating to go down 71pts. They agreed they screwed up and still have not corrected the problem. I don't trust them at all and you shouldn't either. They're untruthful.
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