Review Time
Chase Online Banking and Chase credit cardsI've been using Chase credit cards for many years along with Chase Online Banking and been happy with it for years except for one error they made on my credit rating a year ago. They made a negative posting in error when my rating was 819 and they took it down to around 799 as I remember, because of the error. I happened to catch it and called them up and explained it to them and it was corrected. I've always considered a decent bank until about a month ago when a fraud case developed between Amazon.com, and one of their sellers who committed the fraud on me for the amount of $708.00 which was reported to the sheriff's office where a case was filed on the entities. Amazon said they would recover the money in 7 to 10 days which they never did. Chase was to recover the full amount and reimburse me as well, but they only collected one part of the amount, $249.61 and the rest was and is in limbo. Chase said they did what they could and left me hanging saying that was all they could. That's when the conversations started between me and Chase and Amazon, and every time you talked to a different person and got a different story. Chase was to get a full refund in 7 to 10 days as well, and it never happened. I kept getting the run around from both firms, never getting the same answer twice. Chase became more like Amazon and it was most frustrating thing I've ever dealt with in my life, and still is not resolved. When there is a real problem, Chase doesn't have the system or the people to handle a problem properly, and was as disappointing as well as Amazon. After this experience which has gone on for almost two months, I'm getting rid of four different Chase cards including my Blue Sapphire card which is really a great card and I'm getting rid of my Chase online banking account and going to Zion Bank which has a great online banking system as well which I noticed is quicker and easier to use than Chase. Chase has turned out to be a great disappoint especially when things get rough and they don't seem to know what they are doing, except adding to the confusion and misinformation.
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