Review Time
I've previously expressed my concerns about this clinic due to subpar treatment. The professionalism is lacking across the board, from reception to the attending doctor. Although they initiated a referral to a specialist hospital, it was later canceled without my knowledge. I reached out to the specialist hospital, and they were helpful, but my experience with this clinic has been unacceptable. The overall reputation is poor, and significant improvements are needed in staff behavior and clinic hygiene.
The administration is frustrating and shifts responsibility onto customers. I received a text cancelling my appointment, then was told to call back in two weeks without any available slots. I got a letter claiming they attempted to contact me and would cancel my referral in 28 days, only to later admit I might have already been in touch. It's aggravating when I've done my part, yet they can't handle their processes.
This experience is hard to articulate. I’m appalled they operate this way. It feels like a rushed assembly line of patients, with many locations lacking receptionists. I had a terrifying experience with no prior warning about eye dilation drops, which exacerbated my anxiety. The facilities have been unclean, and on multiple occasions, I faced issues with staff misidentifying my medical history. While some locations were better than others, the overall administration is severely lacking, and cleanliness seems to be an afterthought.
Booking an appointment is extremely challenging. Expect to spend a significant amount of time trying to get through. After multiple attempts and hours of calling, I was informed there were no appointments for months. I raised a complaint, and while the staff were nice enough to schedule something for next week, the overall process is inefficient.
I've consistently found the staff to be friendly and efficient while monitoring my eyes for glaucoma. They utilize advanced scanning technology and I rarely have to wait long. The clinic's location is convenient, and I was surprised to see so many negative reviews, which have slightly shaken my confidence.
I'm completely fed up with CHEC. While the staff are generally nice and in-person visits are timely, the administration is shockingly poor. I often face errors and wasted time, and every phone call to sort things out results in long wait times. I've decided to seek a different provider.
A group of practitioners who seem unaware of their roles, resulting in a toxic environment. They operate without proper supervision or accredited training across various specialties. If you want a trial-and-error approach to your treatment, this is the place.
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CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home.
CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care.
At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.See more
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