Review Time
I decided to test it despite the negative feedback. The reviews are accurate; the service from the provider is disappointing. My order was not delivered on time, and I received no updates whatsoever. I recommend avoiding this service, as I now face the hassle of obtaining a refund.
I decided to give it a try despite the negative feedback. The reviews are spot on; the service from the provider is lacking. My order missed the delivery window, and I received no updates whatsoever. I suggest steering clear of this service, as I now have to deal with the hassle of getting a refund.
The service was extremely disappointing. I placed an order and waited past the delivery time, only to find out via the app that my order had been canceled without any warning. Why offer a delivery service if it can’t actually deliver? The provider has tarnished its once good reputation. The service is overpriced, and customer support was unhelpful regarding the cancellation. I would recommend avoiding this service due to its unreliability.
I tried this service for the first time today since I was unwell and couldn’t go out. After an hour, they hadn’t even started picking my items. I reached out to customer service, who contacted the store. They claimed it was a Wi-Fi issue and assured me my order would arrive. Five minutes later, my order was canceled automatically. I got a refund immediately, but I won’t be trying this again.
This experience was completely unacceptable and felt like a scam. I ordered through the delivery service, which was handled by a driver. The driver canceled the order mid-delivery, and I received nothing. Customer service told me another driver would take my order, but after waiting over an hour, no one showed up. To make matters worse, I didn’t even receive a full refund; I was charged for a bag despite no items being delivered. This has completely shattered my trust in this service, and I won’t use it again.
Half of my order was missing, and when I went to the same store later, I found all the supposedly unavailable items on the shelves. A pack of eggs arrived half broken, and when I contacted customer support, they told me to call a hotline for a refund. This is impractical when you’re busy and managing a lot of responsibilities. I’m grateful I used a free delivery offer; otherwise, it would have been a huge disappointment. I will definitely not use this service again.
I wish I had looked up reviews before ordering. I placed a £38 order, but only £6 worth was supposedly fulfilled, which never arrived. The driver took a picture of a door that wasn’t mine. The whole point of this service was to avoid making a trip for a few items, but I still had to go out. I’m still waiting for my refund.
I ordered items for delivery and received an estimated timeframe. Once that timeframe passed, customer service informed me that my order was still being delivered, but they were waiting for it to be collected. They offered a voucher and assured me it was on the way. However, right after the call, I received an email stating my order was canceled. I explained my medical condition and that I had a child at home. I was denied speaking to a manager and any form of assistance. After just leaving the hospital, I was left without food on New Year’s Eve. This is unacceptable.
My order was canceled in-store on December 30th, and I'm still waiting for my refund as of January 12th. The customer service is overseas and not very helpful. Now I have to wait another 3 to 5 days to see if I receive my refund. I won't use this service again.
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