Review Time
The mobile video playback experience is highly unsatisfactory. Videos on the platform often fail to load or play, even with a strong internet connection. There's no consistent pattern; sometimes they work, and at other times they don’t. This inconsistency is incredibly frustrating for a service that relies on video content. It significantly impacts usability and hampers engagement with the platform. Improving the reliability of mobile video playback should be a top priority.
The mobile video playback on this platform is incredibly unreliable. Videos often fail to load or play, even with a strong internet connection. There's no discernible pattern; sometimes they work and sometimes they don’t, which is incredibly frustrating for an app that heavily relies on video content. This greatly impacts usability and makes it difficult to engage with the service. It's essential to prioritize fixing the reliability of mobile video playback.
I joined a community and now I want to leave, but I can't. I unsubscribed from messages from that community twice. I searched for settings and clicked all the icons, even downloaded the app to make it easier. Nothing worked. I visited their website, which lacks a help area for members. When I tried to contact support, I had to reach out to the community itself to request removal. This is unacceptable! Very disappointing experience.
I canceled my subscription weeks before the renewal date, and the dashboard confirmed this. However, I was still charged for a new billing cycle starting after the cancellation date. To make matters worse, I was charged again after canceling a second time, without any warning or explanation. This is a clear case of unauthorized recurring billing. For a service costing over $200 per month, this level of instability and billing failure is unacceptable. I am now disputing the charge with my bank. Not recommended.
This platform seemed promising at first, with great usability and potential. However, my plan price unexpectedly increased from $89 to $129 per month without any prior notice or explanation. I've been trying to reach their support for three days, but no one has responded, and the chat assistance is inadequate. This is disappointing for a service crucial to many users who have invested time and trust in it. After more than two years as a customer, this experience has been very disheartening.
I discovered that some hackers are creating a user ID using my email address, and now this merchant website keeps prompting me for subscription renewal. I have no idea what platform this is, and I am not even from the region it seems to be associated with.
The customer support for resolving issues is severely lacking. After spending two months creating a private community for my clients, I've faced numerous problems with the Stripe integration. They created multiple communities by mistake, and when I requested deletion of the extras, all my previous work vanished. I had to re-enter everything, and despite my attempts to get help with issues, the support team has been unhelpful. I spent a significant amount on the service, and I’ve received no direct support to resolve these issues. Very frustrating.
I've encountered several significant issues with this platform. First, you have to pay even more to access your customer email database, which is quite disappointing. I paid for priority support but received slow responses that were not helpful. I expected it to be easier to manage than a website, but it’s actually more awkward and lacks basic features. I would recommend exploring other services instead.
We chose this platform for managing our program and student interactions, but the reality has been disappointing. Despite its appealing design, the system is plagued with bugs and lacks essential features for educational programs. There's no functional overview of the curriculum, and it’s alarmingly easy to accidentally delete entire modules without a recovery option. The absence of an autosave feature has led to lost work on multiple occasions. When we reported issues, support dismissed our concerns without taking responsibility. For the price, this instability is unacceptable. We will not use this platform again.
The support and performance of this service have been very disappointing. My subscription costs over $200 per month, and I expect a stable experience with effective support. Unfortunately, I've faced numerous issues, including new subscribers not receiving emails to create their logins. I've also been removed from all spaces in my community for no reason. Contacting support has been frustrating, with multiple disconnections and unhelpful responses. The overall experience has been very disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
