circuit.co.uk

4.1
4.1 Based on 21 reviews

Circuit is the UK's market leader in managed laundry providing high-quality services....

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Average Rating

4.1

/
5

21 Reviews

5 Star
69%
4 Star
12%
3 Star
0%
2 Star
0%
1 Star
19%

All Reviews

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Review Time

M J
Predatory company. I used the last money I had for a wash, instead of buying food this week. I am a

Predatory company. I used the last money I had for a wash, instead of buying food this week. I am a broke student who, weekly has about £25 to live from. Clothes came out the dryer after 2 FULL cycles still wet. They absolutely stink. For a basic wash+dry cycle at my Univesity for a small load you're looking at £5.50 MINIMUM!!! Bear in mind your clothes will not come out the dryer dry. Student Accom bans the use of clothes dryers in our dorms. I'm sure circuit had their hands in that.

1
Date of experience: Mar 06, 2026
Zara Ahmed
The person helping me, Ariz, was really helpful and polite at all times despite how stressful and in

The person helping me, Ariz, was really helpful and polite at all times despite how stressful and inconveniencing the ordeal was. It was resolved within 10 minutes which was very swift, and all thanks to him!

5
Date of experience: Feb 27, 2026
張家豪
I would like to thank Isobelle for her help. Without her assistance, I would not have been able to r

I would like to thank Isobelle for her help. Without her assistance, I would not have been able to receive my refund following the poor customer service I experienced previously. I would therefore like to give Isobelle a 5-star rating for her professional and kind support. She is an excellent example of outstanding customer service.

5
Date of experience: Feb 06, 2026
Bobbi B.
Responsive and Supportive Team

The support team is very prompt with their email responses and quite helpful. I encountered an issue that I reached out to them about, and they swiftly addressed it and processed a refund. I'm grateful for their assistance.

4
Date of experience: Jan 04, 2026
Spring Howard
Significant improvements in laundry facility cleanliness

There were persistent concerns about the cleanliness of the campus washing machines. Although maintaining cleanliness is a collective responsibility, the expected standards were not achieved. A representative took the initiative to conduct a detailed investigation, collaborating with the relevant student union, to assess the cleaning schedules and overall performance of the university. Thanks to this diligent oversight and commitment to uncovering the underlying issues, the hygiene standards of the laundry facilities have greatly enhanced. The representative's dedication to student welfare and maintaining facility standards is truly commendable.

5
Date of experience: Dec 17, 2025
Rembrandt Brown
Avoid using the app for payments unless you're okay with potential loss.

Avoid using the app for payments unless you're okay with potential loss. I attempted to contact support multiple times both by email and through the app but kept getting a “try again later” error. It took several days before I was finally able to reach someone. When I did, I was informed that a refund couldn't be issued due to their 48-hour reporting policy, despite my multiple attempts to get help within that timeframe. This experience was extremely frustrating and the support was slow and unhelpful. I would not recommend this service and suggest choosing any other laundry option.

1
Date of experience: Dec 02, 2025
Sophie Foster
Excellent chat support

I faced some trouble starting my machine, but a representative from the support chat guided me through the necessary steps.

4
Date of experience: Dec 01, 2025
Ghauut95
Helpful staff resolved my issue

The machine was not functioning, and when I asked a staff member for help, she was very kind and assisted me in solving the problem.

5
Date of experience: Nov 30, 2025
Ultan Walker
Avoid using the app for payments unless you're okay with potential loss.

Avoid using the app for payments unless you're okay with potential loss. I tried to reach the support team several times via email and the app but kept encountering a “try again later” message. It took days before I finally connected with someone. When I did, I was told that a refund couldn't be processed due to their 48-hour reporting policy, even though I had made several attempts to seek assistance within that timeframe. This experience was incredibly frustrating, and the support was slow and unhelpful. I would not recommend this service and suggest looking for other laundry options.

1
Date of experience: Nov 29, 2025
Krista
Efficient support experience

I reached out to support, and my case was handled very efficiently and professionally.

5
Date of experience: Nov 29, 2025

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