Review Time
This is an honest review. I booked Cleaning Whizz for a deep clean of my 93yo Mom who unfortunately is in hospital. I choose CW because of the reviews & website which stated they’d been in business for many years & only used professional cleaners. It was booked for 10am Saturday for 4/4.5 hrs for £325, they arrived 11.20am (flat tyre). I was a bit dubious as the manager Vishnu arrived with 2 young foreign lads who didn’t speak very good English and didn’t even acknowledge me. They didn’t look as professional as the photos of the cleaners on their website but I was assured they were good at their job. Was also surprised as told it would take 6/6.5 hours. I left but went back after 6pm thinking they must be about finished. I was absolutely shocked when I walked in and looked worse than when we left it! This is a small bungalow, small lounge, kitchen, bathroom and 2 bedrooms (only requested the bedroom carpets to be hoovered and steamed, no further tidying of these rooms). Over 6.5 hours and they hadnt even started steaming the bedroom carpets! The bathroom was poorly cleaned, shower filthy, sink not cleaned properly. Wardrobe mirror badly smeared. All windows were cleaned but badly smeared as was the lounge mirror and cabinet doors. Cobwebs remained. Furniture wasn’t moved and swept under. Thick dust on tv stand. Small tables dirty. Kitchen floor looked worse. Kitchen table not cleaned. I could go on. I’m not sure what they were doing for over 6.5hrs but an experienced cleaner could have done the whole bungalow in half the time & what they had done wasnt to a professional standard. I wouldn’t even say it was basic. I took photos that were sent to the manager. When he came back I was upset & said I wasn’t paying for such shoddy workmanship but he said he wasn’t going until I paid. I threatened to call the police as I felt quite intimidated. Vishnu offered a reduced rate or he could get another cleaner, Donna, to come & do the job properly. Apparently Donna is very experienced but as I pointed out, so should all of this cleaners! I accepted that & Donna will be coming back on Monday but it’s not acceptable when a cleaner has to clean up after the cleaners?! Shocking. The boys hoovered and mopped before leaving but very basically. Worse still, as there was upset and time wasting I wasn’t able to visit my mom in hospital. This deep clean was to relieve some stress but it only added to it and more inconvenience with the cleaner having to come back. Please do not reply with excuses as you know I’m being truthful. I will update this review when the job I’m paying for has been done properly. UPDATEAs above, Donna was booked for 10am to actually clean. She called me at 8.30am to say due to personal reasons she couldn’t make it until 1pm, which was fine. I went to my mom’s at 12.50 but she didn’t turn up. I rang numerous times with no answer & she finally rang me back at 2.15 to say she wouldn’t be coming that day but would come the following day. As this job was to be done before my mom was discharged from hospital I told her I wasn’t sure and would get back to her after I’d spoken to my sister. Whilst I had empathy for Donna’s circumstances, I was also fed up of the company by this time. I also was informed that my mom was being discharged the next day when we visited that afternoon so was too late to rebook Donna. I politely told her we wouldn’t be using Cleaning Whizz again & instead my sister & I spent a couple of hours cleaning as we had very little time. Donna said we still had to pay for the time the boys had done but I flat out refused because the cleaning was NOT done, not even to a basic standard, & we had to clean up after the cleaners! She said Vishnu, the manager, would be sending me an invoice, if that wasn’t paid he would add a late fee & if it still wasn’t paid then he would take me to the small claims court. I said that is fine, I’m not paying & would win in court with the photographic evidence I had of this company being far from the professional company it claimed to be. The next day, Tuesday, Vishnu started ringing me early but I didn’t answer. I had left the same review on Google. Donna also rang me. Eventually I picked up to be told that Vishnu isn’t seeking payment after all, they had seen the review and would I consider removing it? I said no! Vishnu continued ringing me & I eventually answered. He was on the phone for 10 minutes saying how the review was affecting his business, he has had a cancellation and no further bookings since. He begged me to remove it & offered me £100 if I removed it first! I said I’d remove it after he’d paid me but he wouldn’t so no doubt trying to scam me! Countless texts and phone calls which was harassment. Then they responded to my G review with blatant lies and excuses, making out I was awkward & a liar! Terrible unethical company. Makes me question how genuine the G reviews are..
These are the worse I’ve ever seen was told would be there 6 hours then tried to say was finished 3 hours early after inspection the house was not clean No windows cleaned No skirting cleanedToilets still filthyShower screen not cleanedTaps still dirty They must of pushed the vacuum around not plugged in as what a bad effort £320 for this now refusing a partial refund Totally avoid at all costs such a poor attitude
These are the worse I’ve ever seen was told would be there 6 hours then tried to say was finished 3 hours early after inspection the house was not clean No windows cleaned No skirting cleanedToilets still filthyShower screen not cleanedTaps still dirty They must of pushed the vacuum around not plugged in as what a bad effort £320 for this now refusing a partial refund Totally avoid at all costs such a poor attitude
The lack of service and customer service was shocking a girl called Jass and a male came and all they did was sit around and charge me £150 for absolutely nothing and then when I tried to complain the owner was arrogant and said there was nothing he could do and do what you like to do stay away avoid avoid avoid dodgy dodgy company they do not clean it’s not rocket science but they ain’t got a clue what they’re doing !!
The lack of service and customer service was shocking a girl called Jass and a male came and all they did was sit around and charge me £150 for absolutely nothing and then when I tried to complain the owner was arrogant and said there was nothing he could do and do what you like to do stay away avoid avoid avoid dodgy dodgy company they do not clean it’s not rocket science but they ain’t got a clue what they’re doing !!
Left a Google review being honest at how bad the cleaning service was for an end of tenancy booking but actually gave props to the customer service for being prompt, only to be met by an outrageously rude response and lies. I got told they “know I have health issues and dementia” that they came “thrice not twice” and I was “happy until they left”. They actually did only show up twice as they had 2 no shows when I originally requested further visits, waiting in for them may I add, and why there should be more than 1 visit needed to begin with is ridiculous.Also worth noting not only was the cleaning poor and my requests ignored despite going over them but as someone else noted on here, I too ended up with a radiator off the wall. Now I can’t say that was them for sure or if it was actually loose because I’d just moved into a newly decorated place, so I was polite and said not to worry. Given the cost wasn’t exactly cheap and their response lacked any intelligence or tact, it’s a sharp no to anyone looking for a recommendation from me.
Left a Google review being honest at how bad the cleaning service was for an end of tenancy booking but actually gave props to the customer service for being prompt, only to be met by an outrageously rude response and lies. I got told they “know I have health issues and dementia” that they came “thrice not twice” and I was “happy until they left”. They actually did only show up twice as they had 2 no shows when I originally requested further visits, waiting in for them may I add, and why there should be more than 1 visit needed to begin with is ridiculous.Also worth noting not only was the cleaning poor and my requests ignored despite going over them but as someone else noted on here, I too ended up with a radiator off the wall. Now I can’t say that was them for sure or if it was actually loose because I’d just moved into a newly decorated place, so I was polite and said not to worry. Given the cost wasn’t exactly cheap and their response lacked any intelligence or tact, it’s a sharp no to anyone looking for a recommendation from me.
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