Review Time
Kandypens used to be a good company. Anytime I had an issue with my pen they were speedy at getting it taken care of. Today I discovered my vape pen is not working properly so I reached out to their customer service for assistance with a replacement and I was told that a fee of $110 has to be settled in order for them to replace my pen. What happened to lifetime replacement 🤔 I feel like they are scamming the consumer since this was never required before. I only paid $50 for the pen from their website why would I pay $110 for a supposed "free replacement."
Kandypens used to be a good company. Anytime I had an issue with my pen they were speedy at getting it taken care of. Today I discovered my vape pen is not working properly so I reached out to their customer service for assistance with a replacement and I was told that a fee of $110 has to be settled in order for them to replace my pen. What happened to lifetime replacement 🤔 I feel like they are scamming the consumer since this was never required before. I only paid $50 for the pen from their website why would I pay $110 for a supposed "free replacement."
Bought two of these, one to replace the first that quit working. Talked to Brian back in March 2025 he said I'd be put on the list for a replacement. Emailed several more times with no response. Thanks for nothing. I liked my c box mini but will move on to a more reputable company.
I have had a special K Kandy pen for the past decade. I have gone through several with the lifetime warranty. Even my girlfriend has one. They are top notch and I would tell anyone that a Kandypen is the best brand to have. Until recently… customer service has become non existent. When they do respond, they treat you like you are trying to scam them for a lifetime warranty that THEY offer. For a pen that costs $100, I can’t even get a response anymore when there’s an issue. Officially done with the brand after using for over a decade, even used an oura until it became painfully obvious there’s better options.
As promised to update: earlier today 1/6/25 just received my package and everything is excellent as expected, I wish I could add pictures) !! Man those 1 star did gave me a scare but im glad everything worked out perfectly I will update my review soon, as of ordering I placed an order I didn’t get the verification email and got nervous but 2 days later 1/5/25 I got an email from Kandypens with a tracking number (yes they already shipped my order so so far everything looks right, I will update as soon as I receive my package. Also everyone please make sure you don’t order from unknown supplier or FB IG etc and deal straight with them at their official website and im sure your order will be delivered. (4-5 days from ordering to receiving my package in this weather -18C … Highly recommend as before 👍
Never shipped product.They took my money, gave me a shipping date, shipping date came and went, nothing, sent them multiple messages, no reply. Now having to go through Amex billing dispute to get my money back. Do not DO NOT buy things from these people.
I had an incredibly frustrating experience with Kandy Pens. I purchased the Oculus three times, hoping for a functional product. However, each time I returned it for repairs, they sent back parts that were still damaged and defective. To make matters worse, they refuse to offer any refunds. Dealing with their customer service has been a complete nightmare. Avoid this company at all costs.
I purchased K-Vape Pro Black for $99.97. What a piece of you know what.It never heated any loose material enough, it would clog and the glass mouthpiece would burn my mouth. If I lived in the US I would take this terrible company to court. I told them this, and they sent me another one - this second device lasted 2 full charges then died with the same symptoms as above. Order number 1000362671 if you want to do your job, make contact with me or replies to the one of many emails that you have ghosted me.If you buy from this company who have reviews of 1/5 then its your own fault - you've been warned my me and the hundreds of other reviews online.
Don’t buy Kandy pens if you want any customer service . Here customer service is a smokescreen. There are no returns, no refunds, no nothing. I bought a K pen last week and it wasn’t working. The mouthpiece would clog right away. I was dealing with their customer service, they gave me a bunch of things to try. Nothing worked. Very little vape. Wasted a few grams of material. I asked for a refund, no dice. Of course I opened the package. Total BS warrantee. I was ripped off.now I’m out over 100 dollars plus 20 bucks worth of smoking material. I would recommend not buying your vape products from Kandy pens.
Owned 3 Cbox pro. 1st one worked for 1 year no problems. Finally died so I bought a new one. It worked for 1 month and then would no longer charge. No red charging light. Contacted customer service and they sent me a new one under the warranty. The 3rd pen worked for only 2 weeks and then same problem no red charging light and wont charge. I didn't bother to contact customer service again. Instead I bought a new pen from another company. I wrote a review on their website and it was deleted in 5 minutes. They won't even show reviews to read less than 4 stars. Obviously, they have issues with faulty pens and hide any reviews showing their problems. Lost me as a customer forever.
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