clements.com

4.5
4.5 Based on 184 reviews

...

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Average Rating

4.5

/
5

184 Reviews

5 Star
82%
4 Star
3%
3 Star
3%
2 Star
3%
1 Star
10%

All Reviews

Filter Reviews

Review Time

Honor Powell
Disappointing experience with the service.

I have been a customer since 2024, but in 2026, they denied my policy renewal, falsely stating I had an accident and a claim. They eventually acknowledged their mistake but only provided a new policy with significantly higher premiums. When I canceled due to changing my car, they charged me extra and provided conflicting information regarding refunds. Overall, very poor customer service and a frustrating experience. I cannot recommend this service.

1
Date of experience: Jan 16, 2026
Donald Parker
Terrible Experience with Insurance Cancellation

I insured a pre-owned vehicle through the company. Once I realized the car wasn't suitable for me, I returned it as the dealer promised. Unfortunately, the company refused to cancel my insurance during the cooling-off period. I reached out via email within that time, but my message was ignored, and I was asked for the second month's payment. I declined and informed them of my cancellation request. They rejected it and threatened to mark me as a defaulter. After emailing their complaints department, I waited a week for a response, only to be told they would investigate. Now, I'm due for a pro-rata refund that they have yet to process. AVOID this service if you want a hassle-free insurance experience.

1
Date of experience: Dec 08, 2025
Woody
Quick and Efficient Service

Very clear and efficient in providing information regarding the car insurance policy and processing my application.

5
Date of experience: Dec 04, 2025
Charli B.
Hassle-Free Service

Excellent service without any hassle; the representative was very helpful.

5
Date of experience: Dec 04, 2025
NoTurningBack18
Outstanding Customer Support

Exceptional customer service. Quick and easy to collaborate with.

5
Date of experience: Dec 02, 2025
Greg Brooks
Smooth Email Process

The process was relatively easy via email, with quick and direct responses.

5
Date of experience: Dec 01, 2025
Positive Car Insurance Experience

It has been a wonderful experience thanks to the excellent support provided during the entire car insurance process.

5
Date of experience: Dec 01, 2025
Julie
Very Supportive

Extremely helpful, reasonable pricing, and no hidden fees. If only their web portal were a bit more interactive.

5
Date of experience: Dec 01, 2025
Dallas
Exceptional and Efficient Service

My experience with the service was outstanding and very efficient. I needed to renew my car insurance policy, and the support I received was remarkable. The representative was extremely responsive to my requests and ensured the renewal met my needs. I am completely satisfied and would recommend this service to others.

5
Date of experience: Nov 28, 2025
Alec B.
Wish I Had Known Sooner

If I had realized how easy this was and where to find the service, I would have done this from the beginning!

5
Date of experience: Nov 27, 2025

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