closerpets.com

4.6
4.6 Based on 224 reviews

Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take ever...

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Average Rating

4.6

/
5

224 Reviews

5 Star
85%
4 Star
4%
3 Star
3%
2 Star
2%
1 Star
6%

All Reviews

Filter Reviews

Review Time

Clementine A.
I dropped my feeder and broke the door…

I dropped my feeder and broke the door on one compartment. I was so happy to quickly and affordably find a replacement.

5
Date of experience: Oct 15, 2025
Homer Smith
Replacement parts

Replacements parts for the auto feeder arrived on time and fit perfectly. These parts were needed as rats/squirrels chewed up the bottom of the hopper, dispensing spout and lid. Maybe in the future can you make these parts out of something stronger that they can’t chew through?

5
Date of experience: Oct 05, 2025
foste77
The two-compartment feeding unit is…

The two-compartment feeding unit is simple and effective. The trays are removable for washing, and the freezer pack keeps wet food fresh. With a 48 hour timer (running from a single AA battery, which of course can be removed if only using the unit occasionally), we were able to have food for our cat timed to be available over our short weekend trip.

5
Date of experience: Sep 30, 2025
Aleana Cooper
customer service is over the top

customer service is over the top! Outstanding produce, outstanding service!

5
Date of experience: Sep 29, 2025
Selena B.
Great feeder for scaredy cats!

I initially tried the SureFeed microchip-reading feeder for my cat, but he was absolutely terrified of it. The design was a bit too intimidating for him, and the motorized lid only added to his anxiety. After switching to the Closer Pets feeder, however, it was a completely different experience. The design is much more intuitive and, most importantly, quieter. The gentler mechanics made the training process so much easier, and my cat was able to adjust quickly. If you're looking for a stress-free feeding experience for both you and your cat, I highly recommend the Closer Pets feeder!

5
Date of experience: Sep 26, 2025
Carrie Ann Cook
Fantastic service!

It was such a pleasant experience to be able to communicate with someone who wanted to understand the situation and help resolve it. The fact that there was a human touch was a wonderful experience in these days of automated responses.

5
Date of experience: Sep 25, 2025
Renssalaer Parker
Great customer service

Great customer service; thanks for prompt reply and for being willing to replace our pet feeder under warranty without any hassle at all!

5
Date of experience: Sep 15, 2025
Wayne Cook
Great customer service

Great customer service with my warranty claim.

5
Date of experience: Sep 04, 2025
Julia Barnes
Great Customer Experience

Fast, responsive and personable customer service!

5
Date of experience: Sep 04, 2025
Lingo_0ne39
Great Services

Exceptional service. The problem we had with our CateMate Elite cat flap was resolved quickly and efficiently. We really have nothing but good things to say about the after-sales service. We highly recommend it.

5
Date of experience: Sep 03, 2025

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Business Details

  • Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!​ See more

  • location_on Conroe, United States
  • email help@closerpets.com
  • call 8007254333
  • language https://closerpets.com

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