Name: stellaandchewys.com
Telephone: 000000000
Rating: 2.7

filoulemagicien49 Guest

Unacceptable Quality Issue with Dog Food

As you can imagine, our pets are family. My dog—who just turned one—is incredibly important to me, so finding maggots in her food was both shocking and distressing. I bought a premium grain and legume-free dog food, and upon opening the bag, I immediately discovered maggots after pouring it into her bowl. This product is marketed as a healthier, higher-quality choice, which is why I opted for it and paid a premium price. This experience was truly disturbing. I reached out to the seller where I bought the product, and they suggested I contact you directly. Given the reputation of this brand, this situation is completely unacceptable and very concerning.

Date of experience: Jan 05, 2026

Jethro Guest

9 months ago

I’ve been feeding our Italian…

I’ve been feeding our Italian greyhounds exclusively with Stella and chewy freeze dried chicken patties for 7 years. For the greater part of the time our dogs loved it and have been very healthy. However; over the last couple of years and in 2024/2025 the quality has gone down significantly. Some batches are fine but increasingly there are bad batches that our animals simply will not eat. If they get hungry enough they will eat it but then get sick and throw up then have diarrhea for a day or so. I can always tell when a batch is bad as the patties are very hard/crumbly or have a dark brown rock hard center, Also if the patty is rubbery. This seems to be the problem more often than not lately. Im not sure what’s going on at their processing facility but im ready to switch to another food for our dogs. I had to return yet another bag (very expensive!) today and our local store Petco is now going to stop ordering from Stella and Chewy as they are experiencing too many customer complaints about the frozen raw patties from S&C. I will purchase ONE MORE BAG, and if it’s not up to what used to be great Im switching to a new brand and NEVER coming back. Sorry Stella and Chewy but I’ve communicated with you before about this and yet you are still unable to maintain a repeatable process and execute consistent quality controls.

Date of experience: May 16, 2025

August Price Guest

1 year ago

I am pretty picky about what I feed my…

I am pretty picky about what I feed my dog. I was worried that when Stella and Chewy was bought by that bigger pet brand their quality would go downhill. But so far my pup and I are still loving their products!