Review Time
Have some very good host. My only issue is that I was accused of smoking in a vehicle because of ashes in the crack of door and in middle holder area. I don’t smoke and have been a guest with Turo several years. I explained the situation but was still charged the fee. Stating the evidence was on photo, but it couldn’t have been taken into consideration that a passenger placed a previously partially smoked tobacco product in holder causing ash residue in the holder. The ash in cracker of door frame transferred while hugging and it dropped out persons ear. There was no ash in the other areas of the car. A person who has never had a smoking incidental should at least been heard out per what was called an investigation but how when no one contacted me to investigate only photos with very little detail. Also the consideration of past rental.
The vehicle was great loved the space and the features. The customer service was magnificent, reserved the vehicle and the host communicated very well. The vehicle was clean and refreshing, would definitely book again.
I was wrongfully accused of smoking in the vehicle with absolutely no credible evidence to support the claim. I did not smoke in that car — period. Making a serious accusation without proof is reckless and unacceptable. Instead of properly investigating, both the host and Turo chose to side with a baseless claim, turning what should have been a straightforward rental into a stressful and infuriating ordeal. Being blamed for something I didn’t do is beyond frustrating, and the way this was handled shows a complete lack of fairness and accountability. I will be thinking twice before ever using this service again.
I enjoy not having to get in a line. I can rent a vehicle from the comfort of my own home. It's quick, easy, and I have only had great experiences booking with turo so far.
The owner was great at the end turo charged me for a fee I paid already was in constant communication with owner and paid to change airport drop off and paid 137.00 to do so then turo charged me 50 saying I didn't return the car correctly
At was filthy inside and out… heat barely worked…(only blew hit through one vent) there was no windshield wiper
Fluid.. tires absolutely bald… drove
Horrible on the slightest bit of damp
Road. Parked it
And rented another car from someone else.. returned that car. Def think I should be refunded qt least for partial if not All of
My money.
I was able to get a vehicle for my work trip. However the first vehicle I picked was canceled and I had to scramble to get another vehicle, which cost more than my previous reservation. I needed same day service so this added some unnecessary pressure to the business trip. I was not expecting a cancellation, which happened a couple of hours before my flight. I like Turo and I wanted you to know. Thank you for considering this message.
I booked an "On Site" car at Orlando airport only to discover that I was going to have to take a shuttle to a car lot almost 6 miles away. The instructions said we would have to make our way to ground transportation or take an UBER. I found this out the day before we were due to arrive. When I talked to their AI support. It told me that that is an alternate for
"On Site" that Turo accepts. Meantime the owner said they could bring the car to the airport and pick it up there for an extra charge. WHAT? I paid for an "ON SITE" car. Fortunately when I called they cancelled my booking. It was about the same price as a car from Thrifty or Budget.
I am a host and recently experienced a situation that raises serious concerns about policy fairness and notification mechanisms.
During a single trip, the renter incurred eight parking violations. Turo reimbursed only the base fine amounts but excluded the statutory late penalties added by the municipality.
In many Canadian cities, parking tickets are mailed to the registered owner without prior notice. This means hosts are not immediately aware of violations committed during a renter’s trip. With eight violations occurring in a short period, there is no practical way for a host to be proactively notified unless we check our physical mailbox daily.
By excluding late penalties, the platform effectively transfers part of the renter’s misconduct risk onto the host. This creates an unreasonable burden, requiring hosts to constantly monitor mail for violations they did not commit and had no real-time knowledge of.
This appears to be a structural gap between renter responsibility policy and real-world municipal processes. I urge Turo to review whether hosts should reasonably be held financially responsible for late penalties that arise solely because municipal systems notify the registered owner by mail.
Clearer policy alignment and better protection for hosts would greatly improve trust in the marketplace.
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Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way.
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