cmmg.com

4
4 Based on 110 reviews

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Average Rating

4

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5

110 Reviews

5 Star
71%
4 Star
3%
3 Star
2%
2 Star
4%
1 Star
20%

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Colin Long
Two words.... absolute crap

Two words..... absolute crap. This describes the CMMG Banshee and their customer service. Bought the firearm and after 60 rounds the lugs on the bolt shared off and jammed up the bolt into the receiver. I contacted customer service and was told if I pulled it apart and told them what was wrong they'd send parts (apparently I have to be a gun smith to own a CMMG product) then when the parts came in and I fixed the problem, it started jamming every 4th round. After sending that POS back and tried to contact them to make sure they received it from UPS, and they refuse to answer my emails or phone messages. Avoid this company and it's products.

1
Date of experience: Mar 07, 2024
Liamtibet
Dont expect the advertised parts

Just purchased a CMMG resolute and it did not come with the zeroed trigger that is advertised. When I contacted CMMG they said it was one that was already manufactured and it was built in August and they didn't start putting those triggers in until September. That would be great information to have on your website instead of false information. If CMMG was a respectable company they would simply send the trigger that I was expecting instead of not doing nothing about it. If your reading this do yourself a favor buy a Daniel Defense or BCM at least you can get someone to answer the phone and they actually have good customer service.

1
Date of experience: Oct 30, 2023
Holden
T Handle issue

Bryan handled the issue I had very quickly and professionally. I was extremely pleased!

5
Date of experience: Apr 03, 2023
Ealdwulf Reed
Wish I would have read these reviews…

Wish I would have read these reviews first.I ordered a acro from them added to cart then paid for it.Emailed them on shipping,they told me two weeks!!Im like look you guys shouldn’t sell stuff you don’t have I’d like a refund, oh that’ll be a 15% restocking fee..That’s bad business so 15% restocking on an item you don’t even have???I’m so surprised they are able to operate being so dishonest wish we could leave reviews on Google to warn people of them .One hundred dollars it cost me to learn this lesson

1
Date of experience: Mar 20, 2023
AW31
worst support! Avoid!

worst support. I ordered a red dot, the next day they called and said it was out of stock. OK so I said just cancel, they said sure but its a 15% restocking fee. I said for an item that is not in stock your still charging 15% restock fee? Is this a joke? They said no, it is not a joke. So I paid 110.00 restock fee for an item that was not in stock. Avoid this POS company at all cost!

1
Date of experience: Mar 16, 2023
Elmo L.
Parts out of spec

I purchased 2 complete 22 uppers that work exceptionally well, but I've also ordered parts from them that were way out of spec and had to return them. So right now I'm 50/50 on cmmg products. I think they should test fit all parts before shipping them out, it's a big waste of time having to return them. Think I'm done with cmmg.

2
Date of experience: Feb 01, 2023
Have to say , Customer Service was amazing for me.

I bought the conversion kit for the 22LR. Problems with it straight away - failure to fire and jamming consistently. Not happy. Started emailing Tad at Customer Service. He recommended their charging handle and also sent out new spring and connector. Called me to help install. I'd rather the product had just WORKED, but I cannot fault the Customer Service in any way at all.

5
Date of experience: Jan 12, 2023
Adele J.
I am still waiting for you to get an…bad

I am still waiting for you to get an email or a call back or something I have bought banshees three of them at 10 or 40 and a 45 I got rid of the 10 mm I bought a 40 and I still have problems with it you put the screw on brass deflector and it's tearing up the metal on me gun shoots good and everything but your service is terrible and it and trying to get a hold of you or trying to find an email to send stuff is ridiculous with you you got to straighten it out because I like banshees but I'm going to tell you I'm going to start looking other places for pistol calipers because I read too many bad reviews on you and I think if I read reviews and maybe I wouldn't have bought Banshees to have all these problems with them if you can't come up with a good product or at least help fix mine I'll go somewhere else

1
Date of experience: Nov 30, 2022
Gwenda Wilson
Cheap materials at mil spec prices

Cheap materials, high prices.This company cuts corners on virtually every part of the gun. The barrel is 4140 steel instead of 4150. The upper receiver is made if cheap, softer 6061 aluminum instead of 6075 and it is not hard anodized! Do not buy from this company. They use cheap materials and charge the same as a quality mil spec riffle. Also terrible fit and finish.the bcg bolt tail had significant wear and tear new out of the box, including deep pitting. Please do your homework these people take advantage of customer ignorance and profit from it.

1
Date of experience: Nov 01, 2022
Charli C.
Terrible customer service

Going to echo everyone else on this one -customer service is horrible and they don't seem to care about the customer experience whatsoever. You will be lucky to even get a response from them. Can't see this company staying in business this way.

2
Date of experience: Sep 20, 2022

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