Review Time
Purchased a new Banshee in 9mm. Gun shoots great really accurate. Have shot around 300 rounds so far with no malfunctions. The black Cerakote finish, not so good! It is not very tough, flaking in the upper where the bolt rides. Any minor hit takes off the paint. Have emailed the company with my complaint, so far, no response.
Banshee Mk4 9mm. Expensive useless firearm that will not eject or recycle bolt every 3rd round. Know issues with ejector pin and spring see the many postings ! Apparently CMMG has not upgraded the flawed Ejector Pins and weak springs to create this catastrophic failure right out ofthe box ! CMMG 2022- continues to sell a firearm that is a no-go when you open the box and bring to the range for the first time. I should have done more research before waiting 35 days for a useless firearm that required to be pre-paid before they ship it. Did I say useless- that also goes for the TECH-SUPPORT TEAM which can only be reached by email. No one answers the phone ! They are quick to blame the Mag's which they brand and insert the 9mm followers in a 5.56 Magpul. I have a $1795.00 firearm that is as relaible as a broken broken watch. Should have continued to buy SIG's. I would not have this problem !
Ordered a .22 conversion full upper kit thru my LGS and paid for it. That was July 10 2021. The store owner has since ordered a similar unit from Bear Creek because he could not get a decent response from his CMMG rep. Been waiting about 2 months for the Bear Creek order. Store owner has not gotten a refund f the CMMG REP, nor have I. Just wish someone would buy out the owners so CMMG products would actually be made. Update. Happy with the Bear Creek upper, which showed up about a week after I first posted. Fit perfectlyBill
Their products are top notch. If the review was just for their products, it would be a 5 star. However, their customer service/business practices would be a 0 star. If you are willing to wait for 6 months (or in my case, 10 months) and don’t mind handing over $1000s of dollars AND not have anyone respond for weeks to your inquiries, you’ll be happy. They do not answer their phones and take at least 10 days to respond to an email, if they decide to reply. The worst part was I originally placed the order, I knew there was going to be a wait. I was ok with that, but expected that, if I had a question, it would be answered. Nope, apparently this was an unrealistic expectation. Then, after 6 months of a wait, CMMG told me that I had to cancel my order and put in a new order. I still don’t know why this was the case. I tried to find a similar product, but it was difficult as their website is a mess. Instead of the 4 items I ordered, on the second order I was only able to order 3 items and, even after a “10% discount code” the price was over $200 more. In short, I got less products and had to pay more money. I sent multiple emails, tried to call, etc to get clarification, but no luck. I did not have any other company that I could order the parts from, so I was stuck. Great equipment, but do not expect any communication. Is it worth it? That will be up to you. I am extremely doubtful that I will be a return customer. 10 months was too long in my opinion.
This company is up their with the worst on the internet. I'm tired of companies blaming Covid or that they can't hire enough people. These are garbage excuses! If you cant answer your phones, or return voicemails, or have a chat that continues to time out right when its close to your turn...THEN JUST TURN OFF YOUR WEBSITE AND STOP TAKING MORE ORDERS, UNTIL YOU CAN CATCH UP AND DELIVER ANY SEMBLANCE OF CUSTOMER SERVICE! This place is horrible! They can't ship timely, if at all, and their is no way to communicate with a human being at all. I will never buy another CMMG product and highly advise you stay away from this company unless you want to endure endless aggravation!
I have had 2 complete builds on order for a year. I have sent inquies to customer service. The last response was 4 months ago with a canned reply of it will ship as soon as it is built. I do not see CMMG staying it business much longer as there wait times are unreasonable and customer service is horrible. I would never recommend CMMG anyone.
I have a number of CMMG products. But their latest lead times are ridiculous.I ordered a new upper and lower back in early December of 2020. We are already at October of 2021 and still have nothing. Not even an update since April. Same for another Banshee ordered in March of 2021.I can NOT recommend this company any more. Even thought I used to recommend them to everyone.
There website says "there a build to order company and they will only charge your card when items are ready to ship", well my card has been charged yet items still haven't shipped. It shouldn't take a week to get ship parts you have in stock. Your better off ordering from brownells. Sure your gonna have some shipping but it will get there in a few days.
CMMG has lots of great firearms, products/parts, etc. but apparently, they are so over-extended and short-handed, their customer service has degraded to the "horrible" level. I bought an AR upper. It took 6 months to receive if I remember correctly. On the first day to use it, and after the second jamb, the charging handle broke.I sent an email to customer service requesting a replacement and was told via email, "I'm sorry to see that, I have CC tech support on this email and they should be able to give you a hand!" This is the second time (different issue) I've been told they would help me and they haven't. I've spent a lot of $ at CMMG over the years and still I wait.I've liked using CMMG in years past but for the last year or so, things have not gone well.If you need help or products from cmmg . com expect long waits and slow customer service.If they replace my charging handle with a structurally sound one very soon, I will delete this review. But not until then.UPDATE:They finally sent me the new charging handle. It took much too long to be considered good customer service, but at least I received it. I'm holding at the 3-star rating because I had to contact them so many times.
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