Review Time
I strongly advise against purchasing from this seller. The sizing is completely off; I ordered a 2XL but received something closer to an S. The quality is subpar, and the item does not resemble the picture on the website. I wish I had checked reviews before making my purchase. Returns must be sent through a courier, with no free return option, and shipping to another country comes at a high cost.
Dont't buy from Cocoa Gianna. Sizing is ridiculous. I ordered 2XL and probably got something around an S. Quality poor and item doesn't look like the website picture. Should have checked Trustpilot before I purchased.Returns have to be through DHL, no free return, need to ship to Holland at significant expense.
I ordered a beige woolen hoodie and received something that looks nothing like the photograph shown- cheap thin nylon hoodie and the size dimensions are not at all as described either. Showing pictures of one thing and sending another. (I won't even mention the long waiting period for delivery)Awaiting now response from the company as I have requested a full refund.
This company is really bad. The items don't look as it does in the pictures and their customer service is really bad. When they answer its after you have written multiple mails. Return a product is very very difficult. Don't buy anything from them!
coco canada clothing is the biggest scam!!!They sent me wrong dress, asking me to return it to china and not giving me shipping label. DIdnt give me refund, not responding to my emails. They stole from me!! They are thieves!DO not purchase from them!
HORRIBLE customer service and cheap quality clothing. Asking $100+ for a dress that I could get for $20 at Temu or Shein (and probably even better quality). They sent me the wrong size, nonetheless the dress quality is cheap (very cheap) and they want me to return the dress to China (so is this truly a Canadian company or just is it just a mask to lure customers?) and ONLY give me 20% refund. Can anyone explain how on earth does that work? Cause my head can’t just process this highway robbery. Very disappointing and will be escalating things to the business bureau if they don’t straighten things out.
Poor quality fabric and incorrect sizes. I spent $214. and they want me to ship to China and it's Coco Canada/Noah Toronto a Canadian company?Offered 40% refund? My hard earned money and communication via email. I am asking Nelven to call but no response to that. Horrible experience...
If I could give it less than a star, I would. Sizing is waaaay off, quality is extraordinarily sub-par, and one of the items looked NOTHING like the images, nor did any of the fabric match the descriptions. To make matters worse they're trying to get me to accept a 20% refund to avoid ME having to pay shipping on my return. The items aren't worth 20% of what I paid let alone only 20% off!! Buyer BEWARE!
SCAM! Do not purchase from this website. They previously posted the same story about grandmother and granddaughter closing down the business under another name (NOAH Toronto). They will take your money and ship you something that is not what you ordered. Look at the website, it was created in 2025.You think you are ordering from a Canadian company and then it ships from China. I found out the hard way, and I'm hoping that this post will save someone from doing the same......
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