Review Time
I’ve bought quite a few pieces from Colt now, both on their website and through their Depop and every time the service and quality has been excellent. Quality is great even on some sample pieces I’ve purchased. Shipping has always been quick, I will be buying again.
Was interested in purchasing the Jack Zip Up for an upcoming community event on Nov 5th. Messaged over on Instagram to ask about delivery times and if it would come in time.Got an instant response saying that it would, and even got free delivery from their mailing list.The Zip Up itself fits extremely well (a little short of the arms but I am quite lanky) and is incredibly soft. Great knit quality and colours too.Will definitely be purchasing from their upcoming drops.
Customer service is terrible. I ordered a pair of jorts that arrived faulty, I asked to swap the item for another item, to which they agreed. I then paid the price difference as the other Item I wanted was more expensive. I ordered this item at the end of july/start of august. After being told multiple times that they were awaiting stock, I just stopped receiving emails altogether. I’ve chased multiple times and have not had a response at all. I’ve requested an update or a refund, whichever is easier for them to give to me, but we’ll see how that goes.
The customer service at this place is awful. It started off ok when I wanted to exchange an item but then the customer service team would just stop emailing me back, it happened 2 or 3 times where we would decide on exchanged items and they would just stop contacting me and do absolutely nothing. It felt as if they were just trying to wait me out so as to keep my money and the returned trousers (which were terrible quality). Finally after 4 or so months of constant emails on my part they refunded me the money for my initial purchase. This is the bare minimum they could have done, they didn’t offer apology or compensation or anything. Absolutely terrible way to treat your customers for an overpriced brand. Avoid!!
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