Review Time
I reached out to the service this morning regarding an issue with our photocopier. By midday, a representative had arrived to resolve the problem. They handled the situation swiftly and effectively, displaying courtesy and friendliness throughout. I'm very impressed with the service from the first contact to the resolution.
I contacted the company regarding a waste toner, and it arrived within an hour of placing the order. However, it didn't resolve the issue with my printer, so I reached out for an engineer to visit. On the same day, a representative came out and, in no more than 10 minutes, had the printer fixed and operational. Thank you, much appreciated!
I contacted the company about a waste toner, and it arrived within an hour of ordering. However, it didn't resolve the issue with my printer. I then emailed for an engineer to come out, and on the same day, Paul arrived. He fixed the printer in no more than 10 minutes. Thanks, Paul, much appreciated!
The technician visited our site to help resolve ongoing issues. We expected a quick fix, but he stayed longer to address multiple problems. He was patient, knowledgeable, and attentive to our concerns. Excellent customer service!
Unfortunately, since the company took over our Managed Print Services, we have faced ongoing issues and frustration. Despite having a contract for maintenance and supplies, we began purchasing our own supplies. Communication has been poor, often taking over a month to receive replacement toner, leaving our machine unusable for weeks. I strongly advise other businesses to avoid this service, as you will end up handling everything yourself at a high cost.
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