Review Time
This service is incredibly disappointing and lacks professionalism. I requested delivery by the 24th at the latest and placed my order two weeks in advance, yet they have failed to deliver. Communication is nearly impossible, as I can only interact with a frustrating automated system and an email address that receives replies at their convenience. It is unacceptable that producing just one catalog took two weeks. Their operational skills are severely lacking, and this has been the least professional experience I've encountered. I regret placing my trust in this service.
This service is unacceptable and highly unprofessional. I requested delivery by the 24th at the latest and placed my order two weeks in advance, yet they have failed to deliver. There's no one to communicate with—only a completely ineffective bot and an email address that they respond to at their convenience. Taking two weeks to produce a single catalog is disgraceful. Their lack of professionalism is astounding. I regret trusting this service.
The product is satisfactory if handled correctly, but contacting them is impossible, even with an order in progress. They introduced a chat feature that uses AI for vague assistance. You cannot send an email to get help. This is my first time purchasing and attempting to reach out after payment, but it's utterly futile.
I placed an order based on a colleague's suggestions, and the entire experience was dreadful—misleading information on the website, delivery not on the chosen date, the product was not as ordered, and above all, there was no human customer support. No phone or email contact. I'm still waiting for a refund.
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