Review Time
The service started off strong, but has faltered at the end. After a change in my order in October, I was left with a significant credit balance. The order, finalized in September, had a credit exceeding £1000. The company assured me that the refund would be automatic and processed within a few days. Four months later, I'm still waiting for this repayment. Despite numerous phone calls, I'm always told that 'someone will call you back', but that never happens. Today, I was informed that the repayment is pending the 'decision' of the Managing Director. However, it's not his decision to make; it's my money, as indicated on their last credit note. Their refusal to process my refund is simply unacceptable. Perhaps airing my complaint publicly will prevent a court action from reaching the MD's desk this week. This has been an incredibly disappointing and frustrating experience.
Continal started off well, but has faltered at the last stage. A change in my order in October left me with a significant credit balance. The order, finalized in September, had a credit exceeding £1,000. Continal assured me the refund would be automatic and processed within days. Four months later, I am still awaiting this repayment. Despite numerous phone calls - "someone will get back to you", no one has. Today, I was informed that the repayment is pending the 'decision' of the Managing Director. This is not his decision; it is my money as indicated on their last credit note. Their refusal to fulfill my refund is unacceptable. Perhaps a public complaint here might prevent a court notice from reaching the MD this week. This has been an incredibly disappointing and frustrating experience.
The customer service and product delivery were outstanding. We worked with a representative who was incredibly helpful, professional throughout, and offered valuable advice for our inquiries. I would highly recommend this service! Thank you for the excellent customer support!
I reached out for advice regarding my underfloor heating system, which was already installed when I bought my property. I was quickly connected with a representative who was very helpful. After an email exchange and a follow-up call, my heating system was functioning better than ever. The representative was friendly, responsive, and provided assistance in an easily understandable manner. Thank you!
My experience with a representative has been outstanding since 2022. I've had numerous interactions and projects, and each time the service has been exceptional. I no longer look elsewhere because this representative is professional, efficient, and ensures everything runs smoothly. They listen to project needs and provide tailored advice. My clients have also expressed satisfaction with the assistance received. I wholeheartedly recommend this representative for anyone needing underfloor heating solutions. Best regards.
I've worked with this service for several projects over the past year, and I can't find any faults. There is open communication via email, competitive quotes, and excellent aftersales support (there's always a friendly person to talk to or they call back promptly). A representative consistently provides top-notch service from start to finish.
The service from quoting to delivery was exceptional. A representative was great to work with, and everything was clear from the outset. The order arrived well-packaged, and I appreciated the detailed layout plan. I'd give 10 stars if I could!
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