Review Time
I have reiterated previous comments about my dire experience with the service regarding my order. I placed an order at the beginning of the month and kept following up, only to be informed on Christmas Eve Eve that my package is lost in transit. They refunded me without consulting me on my options, leaving me in a difficult position with no gifts for my family, despite their assurances that it would be delivered soon. When I requested a replacement package to arrive after Christmas, they declined since the refund had been processed. No offer of free shipping or alternatives was provided, and the items I ordered are now sold out. Disappointment is an understatement.
I placed an order at the beginning of the month and kept following up. On Christmas Eve Eve, I was told my package is lost in transit and received a refund without options. This left me without gifts for my family, especially after they assured me of timely delivery. When I asked for a replacement to arrive after Christmas, they refused due to the processed refund. No free shipping offer or alternative was provided, and the items are now out of stock. I'm very disappointed.
I placed an order at the beginning of the month and kept following up, only to find out on Christmas Eve Eve that my package is lost in transit. They refunded me without asking how I wanted to proceed, leaving me without gifts for my family, despite earlier assurances of delivery. I asked if they could send a replacement package for after Christmas, but they refused since the refund was processed. There was no offer for free shipping on a new order, and the items are now sold out. This has been a very disappointing experience.
I placed an order worth several hundred pounds, but it never arrived. After several inquiries, I received no responses. When I finally requested a refund, I was told it had been dispatched. The lack of communication and organization has made for a frustrating first-time experience. I doubt I'll be ordering again.
I ordered a Christmas gift for my wife, a loyal customer. I paid for next-day delivery but kept receiving apologies and refunds instead of updates. After a week of chasing, I was informed that the gift set was sold out, and they would issue a refund. No alternative options or goodwill gestures were offered. This is a disappointing way to treat loyal customers.
The website advertised a 25% discount for orders over £80 with no code needed, but this was not applied at checkout. I added £200 worth of products to my basket and received no discount. The actual discount was only 15%. This feels misleading and has left me feeling frustrated.
I had a 90-minute massage recently, which was excellent. The therapist was skilled, and the massage itself was soothing. However, the setting felt outdated and cleanliness could be improved. The restrooms had unpleasant odors, and there was no shower or relaxation area afterward. While the massage was great, the overall experience could benefit from significant upgrades.
The cosmetics are of excellent quality and recommended for sensitive skin. I faced an issue with a delivery that was lost, but the service team promptly replaced it without any hassle. I appreciate their quick response and outstanding customer service.
The products smell wonderful, but many ingredients are banned in the EU. I have had adverse reactions to the shower gels when the ingredients become airborne. It's unfortunate that such pricey products could cause discomfort; I will be discarding all my items from this brand.
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Cowshed started with a simple mission: to inject a little country calm into people's busy lives. Today our spas and treatment-led natural therapies are famous worldwide for their originality, character and uncompromising attitude to quality.
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