craft-hub.com

4.5
4.5 Based on 1.1K reviews

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a...

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Average Rating

4.5

/
5

1.1K Reviews

5 Star
82%
4 Star
4%
3 Star
3%
2 Star
2%
1 Star
9%

All Reviews

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Review Time

Courtney Aufranc
Absolutely love my Wicked Diamond Art Painting! I received this as a birthday gift and loved doing i

Absolutely love my Wicked Diamond Art Painting! I received this as a birthday gift and loved doing it. It gave me time to unwind after working and taking care of my daughter. The kit was very easy to put together and a ton of fun for me. I loved it so much I bought a second kit, Wicked For Good to get framed along with my first one.

5
Date of experience: Feb 22, 2026
Lane Whitesell
This was my second order of multiple small puzzles (8) and one large one. The tight-fitting solid w

This was my second order of multiple small puzzles (8) and one large one. The tight-fitting solid wood pieces and the picture that does not peal off always makes these a challenging way to work off some stress. The wood allows these puzzles to be cut with much more intricacy with what I assume to be laser-cutting techniques. I will order more from time to time.
The entire order was estimated to be delivered in March, making it over a week early. Thank you!

5
Date of experience: Feb 21, 2026
Princy Harrison
I love the puzzles, but I signed up for VIP and was billed $9.99 monthly. I did order one time but

I love the puzzles, but
I signed up for VIP and was billed $9.99 monthly. I did order one time but I didn't see a discount. So I paid $49.95 for nothing (5 months). I could have purchased a couple of small puzzles for that. Then when I tried to call, the number listed on their website, it doesn't work. I tried to find a person to speak with in support. That didn't work either. At that point I was UP-FED.
Puzzles are good--forget the VIP thing.

4
Date of experience: Feb 16, 2026
Ashley Grossman
I was excited to gift the Lord of the Rings book nook to my partner for his birthday. Unfortunately,

I was excited to gift the Lord of the Rings book nook to my partner for his birthday. Unfortunately, it arrived with a broken battery cartridge. We tried getting it to work, but it was cracked so badly that the batteries didn't get a tight fit. I've emailed their customer support email twice now to request a replacement part (like it says on their website) and they have not gotten back to me. I first emailed them January 26 and then again on February 11. I'm so frustrated with their customer service. My advice, do not order from this group. They are such a SCAM.

1
Date of experience: Feb 16, 2026
Ethelreda
Difficult to reach and unresponsive.

It's nearly impossible to get in touch with them. They only provide an email, and I never receive a reply. They sent me a product with a broken light. I've attempted to reach out for months regarding a replacement, but I've had no response. This feels like an unreliable business.

1
Date of experience: Jan 21, 2026
Tyrone Price
Fantastic prices and excellent service!

The prices of the items were very reasonable and the quality was impressive. The support I received was outstanding! I mistakenly ordered the wrong version of a product, and they promptly switched it for me. When one of the items wouldn’t arrive before Christmas, they issued a refund without any hassle! I would definitely recommend this service and will surely return for future purchases.

5
Date of experience: Dec 27, 2025
Count_Monocle96
Order placed in late November remains unshipped

I placed an order in late November for Black Friday, but it still hasn't shipped nearly a month later. It didn't arrive in time for Christmas, even though the estimated delivery was 12/21. I've sent six emails, but have received no replies.

1
Date of experience: Dec 26, 2025
Great Choice for a Fun Evening!

I bought the one piece set and the mounting kit, and it turned out to be an excellent choice for our date night when the game's servers were down. We enjoyed a few hours of quality time together, completely unplugged. I'm sharing this review as I'm looking for our next purchase. Definitely a 10 out of 10, and I would absolutely do it again!

5
Date of experience: Dec 25, 2025
Janelle
Delay in Receiving Order Due to Courier Issues

I ordered a diamond painting on November 23rd, and I still haven't received my item because the courier lost the parcel. Despite emailing multiple times to resolve this, I have not received any response, so my bank had to intervene. Very disappointing service!

1
Date of experience: Dec 24, 2025
Clint Barnes
Unreliable shipping and poor customer support experience.

Shipping times were misleading, tracking information was inconsistent, and the customer support was very disappointing. The website encourages users to reach out via email for assistance, yet there is no response to any of the inquiries. A glance at the comments on their social media reveals many others facing similar issues; orders are missing and the service is unhelpful.

1
Date of experience: Dec 22, 2025

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Business Details

  • Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.See more

  • email support@craft-hub.com
  • language https://craft-hub.com

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