Review Time
Just installed the app on IOS following the trial instructions as it was clearly stating that the trial would end after 3 days and they would let me know 24 hours in advance so I wouldn't miss. They didn't, I filed an official complaint and received "automated/AI generated e-mails briefly saying nothing could be done."
paid $78 for 3 document scanning which could also be done by the phones camera
Just installed the app on IOS following the trial instructions as it was clearly stating that the trial would end after 3 days and they would let me know 24 hours in advance so I wouldn't miss. They didn't, I filed an official complaint and received "automated/AI generated e-mails briefly saying nothing could be done." paid $78 for 3 document scanning which could also be done by the phones camera
EXCELLENT app, great functionality, supportive Customer Service. Only ONE major gripe.... The tablet interface could and should be improved. How? When scanning from your phone it's perfect. However, when scanning on a tablet it is very awkward to hold the tablet and tap the capture button (due to size of tablet, and location of capture button). It 'simply' needs either a FLOATING capture button (one that may be moved) or at minimum a SECOND capture button on the side (as well as the one at the bottom) of the screen. This would make it far easier to capture a scan with a tablet. C'mon CamScanner, sort it out (please!)
I used the trial version of the Camscanner app once and then deleted the app. A few days later, I noticed that an annual fee was charged to my card. They charged me without me requesting an annual plan, and the app is awful. I don't use it anymore. I demand a refund.
I paid for full access to the app, but after completing the payment, I was still unable to access the premium features. The app continued to show that I had not made any payment and kept asking me to pay again.Due to this issue, I contacted Apple to request a refund. However, I was told that a refund couldn’t be issued and that I should contact my bank instead.This experience was very frustrating. I paid but never received what I paid for. Please look into this issue and ensure it doesn’t happen to others.
Everything was Ok until I bought and new smartphone. Pub, Pub and more Pub. I had to prove from an email received 6 months ago that I had paid. Couldn't find the email so no solution.I think I am yet another victim of .....Good advice: find another app
Software is great. BUT the free trial period automatically signs you up for an ongoing, paid relationship which looks to be impossible to easily cancel. DON’T Recommend for that reason alone. L unfortunately, This is why consumers have to be protected via Class Action Lawsuits and State Attorney Generals. What a shame on Camscanner.
It used to be the best app until they decided to bombard it with ads! I wanted to pay them to get no ad version but my country doesn't support google play payment methods and I couldn't find any contact info to ask for alternate payment method so I get the full version. so I have to deal with ads for now
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