Review Time
i would give this terrible company zero if i could i worked for this bullying company for 5 years and was sacked for so called abuse, without any solid evidence only going off 2 staff members with a chip on their lying shoulders. management are terrible take on young kids and promote them to senior positions because nobody in the right mind would would want the pressure for the crap pay, feel so sorry for the service users and their parents who are kept in the dark because you are told not to tell the truth to them please avoid this company
Loved the service users most projects nice. Huge systemic failures on senior management levels. Particularly when it comes to communication with teams. Massive coercion going on and money incentives (bribes) CQC have been informed. Staff have no reason to be pressured or bullied into any medical procedure in order to keep their job just plain wrong and illegal totally against Human Rights has been noted and reported. Not allowed to work with them unjabbed despite the current data coming out to suggest the jabs unsafe... disgusting never again
I live in supported living I find where I live is lacking sense of trust as our manager says one thing then changes there mind next day as once I was promised something then the next it was ruined by saying I had to wait also I don’t trust anyone in this place as it feels like I done no harm to anyone as we all learn our lessons in life but that doesn’t give them the right I can’t live elsewhere and I had it to here with care staff pushing me too far and every staff that has worked here is nice or not and I had a nice chat with one staff member and they said no one understands what it’s like to be special needs and I said this all the time you have to learn to know what it’s like be them and I like creative support don’t have a clue about anything
Started off so well, we were taken over using a TUPE contract. The first thing Creative support did was raise our wages from £8.75 to £9.50 so that was a very promising start.Then the problems started. We were classed as LWD (Last working day), which basically means you get paid on the very last working day of the month, doesn't sound too bad, does it? Well you'd be wrong. Out of a staff group of approx 20 staff for the service, I don't think we had a month where everyone was paid correctly. Some staff members received less than half their wages. Sometimes this was an error on the time sheet but instead of Payroll querying it with our on site manager it was left until you received your payslip and the mistake was spotted. Now I'm sure they'll say its not their job to check for errors staff have made and they'd rather perform their job as a robot and not look between lines but can you imagine the outcry if we had that same attitude while working with the individuals we support? Payroll for Creative Support has to be the absolute worst payroll department I've ever encountered and I've been working in care for the last 30 years. So the hierarchy appears to be, if you're LWD, Good luck and Godspeed, let's roll the dice. I often wonder if the other pay categories have the same problem or if they're given better service, although the more I think about it the more I think they're treated just as badly because payroll are probably that incompetent across the board. Once an error is rectified you don't get the pay difference until the following month. Ohh and the final cherry on the cake was a member of staff rang payroll about yet another error and the response was amazing 'You're last working day employees so, you're at the back of the queue, we've just had to many complaints this month' They informed this member of staff that they had upwards of 300 complaints that month' alone. It's a good job we don't have the same work ethic.Anyway, the constant Russian roulette of am I going to be paid this month got too much and I handed my notice in.I eventually handed my notice in as the constant worry that my pay would be wrong every month was too much and I moved to a different company but the problems didn't end there, getting my owed Holiday pay took 2 and a half months to sort and with the relief hours I'd done they still couldn't pay me correctly. Apparently I did overtime of one hour for a whopping £9.50. I'd never do a one hour overtime shift as the travel alone would eat the majority of that wage, I had done a full 8 hour shift. Christmas was another weird one, they will not pay you slightly earlier in time for Christmas, they are the first company I've ever worked for that refused to pay early. All in all it's a shame as Creative Support started strong but rapidly went downhill. Just look at the reviews all over the Internet, the vast majority say the same thing. Shame because it was such a good start and while I love working in Care I'm not doing it for free, funny how this time last year I was classed as an Essential worker but it didn't appear essential to pay us properly. I'll add an edit here : The service I worked in recently had lots of relief hours that needed covering, so I was offered quite a few shifts which I took, the first 2 pay periods were fine, after that it was business as usual from payroll, not paid on time (bank is weekly, every Tuesday) not getting paid at all & ignored emails. Anyone thinking of doing bank be aware that you probably won't be paid on time. Current staff are still having the same problems outlined above.
Worked for the company 2 and a half years before I chose to leave, my last position was as a deputy manager in Stockport. Had a fantastic, supportive registered manager for most of that time, then didn't. Some of the staff I worked with were brilliant however most of the services are terribly short staffed which is hard for everyone, especially the service users. Line managers of these services spend most of their time simply trying to cover shifts which then means they can't focus on supporting and developing the support workers. The constant use of agency workers makes it very hard to control quality though some of them are far better than the staff Creative Support recruits due to paying minimum wage in a competitive area. They are simply not competing with other places that pay better. Really chaotic senior management (including chief executive and ops manager) who judge the week only by if shifts are covered, it can be anyone basically with a pulse and despite lots of evidence about what is going wrong in services, it is truly staggering that there is no reflection or learning by the company, especially if it involves spending money. Very low staff morale across the board.Good training opportunities if you ask for them!
im a fed up service user of creative support,ive had two failed placements in there propertys, however this trust pilot page is for reviewing the CS website so i am not writing another review here of there service.so there are a few reasons i am voting down CSs website. theyre leaving it wide open pretty much to not only blackhat hackers but script kiddies as well who are getting threw the holes with ease thanks to lack of database updating and SQLi.ive reported it to the tech team and so has a manager here but they never answer and surprise-the next thing you hear of is the front or back end servers have been trashed-that is a data breach and they shoud be pen testing there website servers and daily updating any software used to make sure theres no holes-this is what i do with my own server.cost is no excuse as it costs nothing to pen test the website,either set up an arachnid server or/and use OWASP-these are very handy for testing your servers/sites i use them both on my server,theyre also both free.the second thing i find wrong with the website is its lack of acesibility. you shoud be paying more to add software such as 'point' from widget to make CS more learning disability and autism friendly given so many of us are LD and autistic. more sites shoud be looking into this.one more thing id like to give an idea for, there shoud be a well moderated-secure! social network to join up different CS projects so people can make friends with each other and offer peer to peer advice no matter if theyre at oposite ends of the country, and anyone from a CS project shoud be able to join,even those who need support to write posts or those who struggle to interact for any reason or spell.
Stay well away from this company. Management are given roles based on who they are in terms of friendship or how far you go back. And this really shows. 0 confidentiality what so ever. No one really cares as long as they are ok. Management adding hours to there time sheets. Managers & care co-ordinators etc can come and go as they like. No staff supervisions. And very poor standards of care. Stay clear for your own mental health. It's a mess. Barrow-in-furness area.
Claim your business profile now and gain access to all features and respond to customer reviews.
