Review Time
I have been to this vet practices a couple of times and I am so impressed that I want to write a review to let everyone know how good the are.
They do love the animals from my shirt observation but they are ala very professional and kind and friendly.
After parting ways with my long-time veterinarian of 25 years due to their high prices (£22.60 for just three Mirtazapine tablets), I found a wonderful alternative at this new place, where I received 30 tablets for £38.00. The team here is remarkable for their friendliness, expertise, and professionalism. Over the years, I've gained substantial knowledge about feline care, so when the veterinarian explained various aspects, I appreciated her accuracy. There was no pressure to buy medications or any hidden costs. I joined their membership, which for £20 a month includes unlimited consultations and other perks—what a brilliant idea! My initial visit exceeded all my expectations. If you're frustrated with veterinarians who seem more focused on profit, give this team a try—you won't be disappointed.
After parting ways with my long-time vet of 25 years due to their high prices (£22.60 for just three tablets), I realized what I had been missing by switching to this place, where I got 30 tablets for £38.00. The team here is exceptional, showcasing friendliness, expertise, and professionalism. Over the years, I've gained considerable knowledge about feline care, so when the vet explained things, I recognized her accuracy. There was no pressure to buy medications or any hidden fees. I joined their club, which, at £20 a month, provides unlimited consultations and other great benefits—what a fantastic concept! My first visit exceeded all expectations. If you're frustrated with vets who seem primarily focused on profit (and many are), I highly recommend giving this team a chance—you won't be disappointed.
We have been with this service since they opened after previously being with another provider (we were there on day one with our Frenchie). I truly cannot fault the care our pet has received. The vet has treated her for allergies, removed tumors, performed a toe amputation, and most recently conducted eye removal surgery. Throughout every procedure, the level of precision, care, and professionalism has been remarkable. What sets this vet apart is that even after significant surgeries, the outcomes have been managed with such care that she still looks great—her skills are fantastic. That attention to detail, both medically and cosmetically, speaks volumes about her pride in her work. Communication and decision-making have always been clear, calm, and compassionate. While this service is on the pricier side, we have never felt rushed or pressured, and discussions are always about what is best for our pet. In stressful situations, that kind of confidence makes a huge difference. The wider team is equally excellent—everyone is kind and genuinely invested in the animals they care for. Our pet is treated as an individual at every visit, and this consistency is incredibly reassuring compared to our previous experience. There are other veterinary subscription models that offer more on paper, but what matters most is trust, clinical skill, and continuity. On those fronts, this service has been exceptional, and we are very happy to be with them. The app is also improving, and a feature to track health records and reminders for preventative care would be beneficial. Overall, I wholeheartedly recommend this service—the standard of care, clinical skill, and genuine compassion shown to both pets and owners is outstanding.
We are delighted with this service. The staff are kind and gentle with our dog. They are polite and helpful with queries, insurance, and repeat prescriptions. They are thorough with health needs, helping to get to the root of any issues. The monthly payment plan is great, and the app makes it easy to secure appointments, even last minute. Thank you to everyone for your care.
After leaving my previous vet of 25 years due to their outrageous pricing (£22.60 for three tablets), I found this place where I got 30 tablets for £38.00! I now see what I've been missing all these years. The team is friendly, knowledgeable, and highly professional. Over the years, I've learned a lot about cat care, so when the vet explained things, I knew she was spot on. There was no push to buy medications or hidden fees. I joined their club, where for £20 a month, you can have unlimited consultations plus other perks—what a fantastic idea! My initial visit exceeded expectations. If you're tired of vets who are mainly in it for the money (and many are), please give this team a try—you will not regret it.
Booking appointments or receiving advice through the app is very easy. All staff are welcoming and work hard to ensure every visit is comfortable and stress-free for both me and my dogs. They provide clear explanations and upfront clarity about costs. The waiting area is calm, and they allow my nervous dog time to settle before assessment or treatment.
We sought a second opinion and it turned out to be the best choice. If we needed to address something, we are truly grateful to have found this place and will definitely continue with them. The kindness, professionalism, and overall organization are outstanding. The atmosphere feels calm, clean, and genuinely caring, which makes a big difference when you're worried about your pet. I also love their app—it's beautifully designed, clear, and allows me to easily track everything my dog needs, all in one place. Services like this are rare and incredibly valuable. I wholeheartedly recommend them.
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Creature Comforts is a new kind of vet clinic, taking care of dogs, cats and rabbits in London and the home counties. We're rebuilding vet care from the ground up, offering easy access to appointments, personal relationships, a stunning clinic, and seamless Members' App with instant bookings and live chat. Our pricing is transparent and always shared upfront for complete peace of mind. Spots are limited to guarantee members the attention they deserve.See more
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