creditcounsellors.com.au

4.6
4.6 Based on 102 reviews

Credit Counsellors are expert providers of debt solutions, debt help and advice to improve the financial position of Australian families. Contact us today....

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Average Rating

4.6

/
5

102 Reviews

5 Star
87%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
9%

All Reviews

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Review Time

Thaddeus Carter
A Remarkably Positive Experience with the Debt Relief Service

I had a remarkably positive experience with this debt relief service, and I am particularly thankful to the representative who managed my case with exceptional skill. From the start, she was professional, patient, and truly caring. She took the time to explain each step of the process clearly, addressed all my questions, and ensured I felt supported and understood throughout. What impressed me most was her meticulous attention to detail and dedication to helping me find the best solution for my situation. She transformed what could have been a highly stressful experience into something manageable and reassuring. I wholeheartedly recommend this service to anyone in need of debt relief, and I cannot express enough gratitude for the representative's dedication, compassion, and outstanding customer service. She genuinely went above and beyond.

5
Date of experience: Jan 12, 2026
Mira Butler
A Truly Positive Experience with the Debt Relief Service

I had a truly positive experience with this debt relief service, and I am especially thankful to the representative who managed my case exceptionally well. From the very beginning, she was professional, patient, and genuinely caring. She took the time to explain each step of the process clearly, answered all my questions, and made sure I felt supported and understood throughout. What really stood out was her attention to detail and commitment to helping me find the best possible solution for my situation. She made what could have been a very stressful experience feel manageable and reassuring. I highly recommend this service to anyone seeking debt relief, and I cannot thank the representative enough for her dedication, compassion, and excellent customer service. She truly went above and beyond.

5
Date of experience: Jan 12, 2026
NC21
Fantastic Support and Wonderful Communication!

Fantastic support and wonderful communication!

5
Date of experience: Jun 13, 2025
Steer Clear of This Service

My application with the service took 18 months to finalize — much longer than anticipated. Case managers kept changing, communication was poor, and I felt anxious and powerless. They attributed delays to issues I had resolved early on, and the process dragged into another financial year due to their inaction — not mine. At no point did they take real accountability or offer an apology. If you’re considering using this service, be cautious and ask detailed questions. I wouldn’t recommend it based on my experience.

1
Date of experience: May 30, 2025
Kin_Nya_x325
Disappointed with the Service

I am disappointed with the service received. I am still receiving daily calls and texts from my creditors.

1
Date of experience: May 07, 2025
Armand Smith
Excellent Support from My Counselor

My credit counselor did an outstanding job. She responded quickly to any issues I had. Great work!

5
Date of experience: May 05, 2025
ExOskyEX20
Definitely Worth It

Initially, I wasn't sure what to expect and found some steps confusing, but the team was helpful in explaining things when I asked. It took a little while to get everything sorted, but in the end, I'm really glad I went through with it. I no longer have that stress hanging over me, and I feel like I can breathe again.

5
Date of experience: Apr 24, 2025
Venus Smith
No Refund After Cancellation

Due to a change in my circumstances, I decided to communicate with my creditors before the final process and canceled my agreement. I expected at least some refund from the $31,700 I paid, but I received nothing in return. I learned a hard lesson, which has caused additional financial stress. I hope to be more vigilant in the future and seek further advice.

1
Date of experience: Mar 27, 2025
asacarna80
Strong Financial Guidance

My counselor demonstrated strong financial analytical skills. Her analysis provided me with clear insights and information for my decision-making. Thank you for your help!

5
Date of experience: Feb 26, 2025
Rachel Morris
Lack of Transparency on Costs

This service has not clearly outlined the costs and terms since I originally signed up last November. They have not been transparent. One star from me.

1
Date of experience: Feb 17, 2025

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