Review Time
Albert was very attentive and professional. He left nothing to chance, he walked me through my entire dashboard an explained everything in detail. I wish all customer service was this helpful. Thank you Albert
My call was addressed quickly, and I encountered no issues with my request. When I mentioned I was unable to complete a task, the representative immediately offered assistance and resolved the issue swiftly. Overall, it was a fantastic experience that left me feeling at ease and worry-free.
At first, when I tried ordering online, my card kept declining even though there was money in the account. I called the support number and was able to order the physical copy and got access to the digital copy as well. The representative was very helpful. Now, in 7-10 business days, I will start on my journey to improving my credit.
SCAM! SCAM! SCAM! I was charged $188 with NO problem, BUT I could not log in; I could not get my password updated; and I received absolutely nothing but credit reports that I could have gotten for free. I was unable to talk to anyone AND I sent SEVERAL emails and fair warning for poor service and NO product. ALSO, if you NEED more info, check the emails I sent with screenshots of what I was charged AND my inability to log in. THAT should be enough "info" for you.
I spoke with a wonderful, very friendly, efficient lady who listened to me babble on far longer than she needed too. She fixed the problem right away, and stayed on the phone with me until she knew it was working. Unfortunately I didn’t get her name because I was to wrapped up in my own issues, which she was so gracious about.Thanks for the fantastic experience!
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