Review Time
I have been trying to activate my account with Ingram Spark for more than 2 months now. I have contacted their support probably 6 times over those months to get help and each time the team member replies once or twice, doesn't resolve the issue then dissapears. They said apparently there was an email asking for ID which I never got, then I sent them ID multiple ways and no one ever replied.
I am so surprised a company that is supposedly so big has such terrible support.
I can't even speak to the quality of the work because I haven't even been able to publish my book and this has cost me hundreds of sales and many hours of stress.
This service is truly disappointing compared to other platforms! The user interface and cover design tool are poorly designed, and customer support is slow, taking two weeks to respond. They also do not provide ISBNs as promised, requiring you to buy them from a third party.
When compared to other platforms, this is a complete failure! The user interface and cover design tool are terrible. Customer support is incredibly slow, taking two weeks to respond. Furthermore, they do not provide ISBNs as promised, forcing you to buy them from a third party.
Steer clear of this service. I've utilized them for nearly 15 years, but the last year has been filled with issues. My latest delivery of 250 books included 68 damaged copies due to poor delivery and quality control. To make matters worse, after numerous emails, they are now shifting the blame to the courier, claiming replacements won't happen until they collect the damaged copies, which I've been waiting for without any updates.
I registered to publish my book but have struggled with their cover templates. Despite requesting help, I received no actual assistance. Each time I follow their guidelines, it results in errors or claims of no cover. The system is difficult to navigate, and I've given up on them in favor of another publishing option.
The process to publish a book is straightforward, but the printing and shipping are severely lacking. Books often arrive damaged and unsellable. The packaging is inadequate, leading to frequent issues. As a small publisher who has used this service for five titles, I've repeatedly complained about their shipping department, but nothing has improved. I've decided to look for alternative printing options.
It seems their customer service is more active here than in their Help Centre. I requested to permanently close my account, but nothing happened. After another request, I received a response saying it would be closed in 30 days. I thought that was the end of it, but I keep receiving unwanted emails about my account update. It’s frustrating that I have to air my grievances publicly. Please stop sending me emails!
Customer service seems almost nonexistent when you need assistance. There’s no option for quick online chat or phone support. I've sent three inquiries and am still waiting for a response. This is damaging the reputation of the service.
I’ve been trying to add my first title to my account, but it’s been stuck on a processing message for over 8 months. I've been told it would take a few business days to finalize, but the message persists. Please review my account so I can start publishing my book.
I encountered an issue that I couldn't resolve for a while, but one representative helped me immensely. It took some time, but their patience and dedication to finding a solution made a significant difference. I truly appreciate the support I received.
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