Review Time
Appalling customer service. Sent back items for a refund which shows aas received at their end. They have used every excuse they can to not refund me. I have provided the tracking information and postcode yet they still do not want to provide.a refund. Complete lack of integrity and in a cost of living crisis withholding customers money because of their own inept processing of my return. A Xmas grinch of a company who put profits ahead of customer service and loyalty. I will never buy their products again and please do not buy from this company as they are just immoral and untrustworthy.
Just had brilliant customer service from Sian at Crosshatch. My order suffered a delay but this was down to Royal mail not Crosshatch who I would certainly buy from again. Thanks to help from Sian this was all sorted out and she deserves the praise for doing this.
Will not be ordering from crosshatch again. Ordered 3 x joggers in xl. The length was unreal. I'm not the shortest of males but they were just too long. Decided to return.You have to pay postage to return. Not even £30 of jogger was quoted £13 to send back tracked. So opted for signed for and still almost £5. It gets worst as then the return is processed cross hatch take off the 2.99 delivery fee from your refund. You can actually pick most of there goods up from other retailers and get free delivery and returns so glad I learnt my lesson with the direct website I won't bother in future.
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Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
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