Review Time
The product I received does not match the description given. I contacted the support team for help, but after one response, communication stopped, and the issue remains unresolved. There has been no refund or exchange for the correct item. While they were responsive during the ordering process, my emails went unanswered after the product was delivered and found to be incorrect.
The item does not match the description provided. I reached out to the support team for help, but after one response, they stopped replying to my emails and haven't resolved the issue. No refund or exchange for the correct item has been offered. They had good communication during the ordering process, but once the item was received and was incorrect, my emails went unanswered.
I paid for an order for my hat in September, but it was never delivered. I reached out to the support team, but received no response. Be cautious with this company, as they take your money without delivering the product. As a veteran, this experience is very disappointing.
I sent a hat to a friend who is very ill, and she was looking forward to receiving one with the correct branch of service, but it was a completely different design. I followed the procedure to contact the company, but have never received a response, only this complaint site. They claim they will make it right, but I just want a full refund and for others to be aware. My follow-up complaints have also gone unanswered, and there has been no action taken. They clearly do not prioritize customer service after payment is made.
If I could give zero stars, I would. I ordered three hats for my father, who served 26 years in the Marine Corps. The hats arrived over a month late, with multiple delivery date changes without notice. When they finally came, the quality was awful! The lettering was illegible, and the design was crooked. I contacted my credit card company to dispute the charge before receiving the hats since the company provided misleading information about shipping. When I requested a refund due to the poor quality, they insisted it was correct and made excuses. I strongly advise against purchasing from this company.
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VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes.
We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us.
Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs.
We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal.
Thank you for considering us!See more
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