Review Time
The service at this location has drastically declined; it feels chaotic now. There's a complete disregard for clients' time, especially from the reception staff. While the phlebotomists do their job well, the overall experience is marred by poor customer service and an ineffective app.
I completed a plasma donation at a location and fainted face-first on the sidewalk. I sustained injuries that required hours of hospitalization, including dental damage and significant facial injuries. I reached out to the manager for assistance, but she refused to provide insurance information for a claim and has since been unresponsive. I advise against going unless you are prepared for potential consequences. It was a very negative experience!
The staff at the Spartanburg location are the rudest nurses I have ever encountered. They are condescending and treat donors poorly. The office itself is also unclean and does not meet acceptable standards for a donation site.
I'm a first time donor and the experience itself was fine. But I wouldn't recommend or go back solely due to their payment system. They give you a payment card through paysign and it's impossible to get it to your own bank account. There's no direct transfer option. I have tried cash app and gotten charged all kinds of fees because they decided to decline the card. I have gone to a specified ATM and gotten declined. And you have to be careful there, too, because they'll charge you all kinds of weird fees. Several people claim to have all kinds of money taken off in ridiculous fees. Their whole payment system is the absolute pits. I needed my money in my own bank account. So now an unused card is in my possession when I needed to add it to bill money and, as a result, what feels like a lot of time spent for nothing.
CSL corporate thinks it’s customers are too desperate for the money they earn donating plasma! Months ago they lowered the first donation of the week by 3 dollars. And today after donating the second time this week, they took 10 dollars away from this donation! Their stock has been tumbling, and this is their remedy! My advice is take your plasma to their competitors! I know I will!!
CSL Plasma is in serious decline! There are simply not enough “phlebotomists” on the floor daily. Donors are expected to wait in line 2 for over an hour, which is utterly ridiculous. The compensation is laughable and getting worse by the day. The lack of proper cleaning and sanitation is clearly at the bottom of your priorities! The treatment of employees and the pay they receive are downright shameful. It’s unacceptable that CSL seems to prioritize profits over the people who keep it running. This needs to change immediately and people like me are willing to do just that. Do better!
I go to the one in Macon Georgia. They do an okay job but it is hard to hear when they call you for the vitals or to donate. Some of the staff don’t seem like they really like their job but all the staff are pleasant. It would be nice if they paid more but it still helps.
I went into CSL this afternoon in Yeadon PA. The staff employee immediately rejected me stating they do not accept donors from Philadelphia. Yeadon is a small county DIRECTLY ADJACENT TO PHILADELPIA!!! If this was true, then it should be stated on the website, and the option of "choosing"a location should have terms stated clearly.The good news is I only wasted half of a day. I am seeing review where people are getting sent to the ER after the visit, have injuries from incompetent phlebotemists, and unprofessional staff. This place needs a class action suit and to be shut down. Permanently.
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